NOMAHLUBI ZILILO
Business Analyst
Jabulani
Summary
Enthusiastic and detail-oriented upcoming Business Analyst with hands-on experience in project management and business process analysis. Proficient in developing business cases, managing requirements, and creating quality plans and requirements packages. Skilled in requirements gathering, data analysis, and crafting test cases to support project objectives. Strong communicator with a collaborative approach, dedicated to understanding stakeholder needs and delivering effective solutions. Committed to continuous learning and applying analytical skills to drive business improvements.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Quality Assure
First National Bank
9 2022 - Current
- Develop and implement quality assurance strategies and plans.
- Establish quality metrics and key performance indicators (KPIs) for banking processes and products.
- Conduct regular audits and assessments of banking processes to ensure compliance with internal policies and external regulations.
- Identify areas of improvement and work with relevant departments to implement changes.
- Design and execute test plans for new banking products and services.
- Ensure all banking activities comply with federal, state, and local regulations.
- Prepare detailed reports on audit findings, quality issues, and corrective actions.
- Provide training to staff on quality assurance standards and procedures.
- Work closely with other departments to ensure a comprehensive approach to quality assurance.
- Participate in cross-functional team projects to improve overall banking operations.
Business Analyst Mentorship
First National Bank
06.2022 - 12.2022
- I had the opportunity to be mentored by Bianca Guerra, a skilled business analyst. During this mentorship, I worked on the AOP project, where I was responsible for developing Vault test cases. I prepared a comprehensive business case and created test scenarios, managing the project from start to finish with Bianca's guidance. Through this experience, I gained valuable insights into business analysis processes, including stakeholder communication, requirements gathering, and project management. I also honed my skills in creating effective test cases and business documentation, which has equipped me with a solid foundation as an upcoming business analyst.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Business Administrator
First National Bank
Joha
06.2016 - 08.2022
- Opening currency accounts.
- Changing branch codes and adding GOP codes.
- Validating company documents and KYC documents.
- Upgrading business accounts.
- Validating business documents.
- Maintaining business profile.
- Sending welcome letter.
- Second in charge (2IC) for Lerato Senne.
- Allocating work to the team.
- Compiling team stats daily.
- Assisting with complaints and queries.
- Attending meetings on behalf of Lerato.
- Populate business mandate.
- Linking related parties using CUCU and CUAC.
- Arranging KYC collection with CCD couriers.
- Validate clients using XDS and SAFPS.
- Issuing business cards.
Education
Matric Certificate -
Ekangala Comprehensive High School
Ekangala, South Africa 04.2001 - 01.2008
Advanced Business Analysis Programme - Business Analysis
Faculty Training Institute
Johannesburg, South Africa09.2024
Skills
Requirements Gathering
Project Management
Business process improvement
Requirements Management & Quality Plan
Stakeholder Management
Business Process Mapping
Strategic Planning
Test case scenarios
Business Case
Teamwork and Collaboration
Requirements Analysis
References
Guerra, Bianca
Bianca.Guerra@fnb.co.za
0828862339
McPherson, Llemaine
McPherson@fnb.co.za
0786207820
Timeline
Business Analyst Mentorship
First National Bank
06.2022 - 12.2022
Business Administrator
First National Bank
06.2016 - 08.2022
Matric Certificate -
Ekangala Comprehensive High School
04.2001 - 01.2008
Quality Assure
First National Bank
9 2022 - Current
Advanced Business Analysis Programme - Business Analysis
Faculty Training Institute
Similar Profiles
Jabulile PhiriJabulile Phiri
Inbound Call Center Representative at First National BankInbound Call Center Representative at First National Bank
Bradley HollandsworthBradley Hollandsworth
Financial Advisor at First National BankFinancial Advisor at First National Bank
AYANDA KHOLOBENGAYANDA KHOLOBENG
Administrator at First National BankAdministrator at First National Bank