Nomahlubi Radebe
Sales Assistant
Pietermaritzburg
Summary
Proven track record in enhancing customer satisfaction and sales, notably at The Bed Shop, by leveraging exceptional communication skills and sales expertise. Adept at fostering team collaboration and driving results through innovative service strategies. Increased monthly sales targets by implementing creative marketing, demonstrating both leadership and analytical thinking.
Overview
7
7
years of professional experience
Work History
Sales Assistant
The Bed Shop
Pietermaritzburg
09.2023 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers with prompt and polite support in-person and via telephone.
Barista
Xpresso
Pietermaritzburg
01.2023 - 09.2023
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
Barista Trainer
The Victoria Car Wash
Pietermaritzburg
05.2022 - 01.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees in groups and in one-on-one scenarios.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Led informative workshops on coffee origins, brewing methods, and flavor profiles to educate both staff members and customers alike.
- Assisted in menu development, incorporating seasonal flavors and trends for unique beverage offerings.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Consistently met or exceeded monthly sales targets through exceptional customer service and proactive selling techniques.
- Implemented creative marketing strategies to attract new customers and encourage repeat visits from regular clientele.
- Established strong relationships with suppliers to ensure timely delivery and quality of coffee beans, syrups, and related products.
Food Service Handler
Izwilesizwe Primary School
Pietermaritzburg
04.2021 - 04.2022
- Ensured high-quality food presentation with careful attention to detail and plating techniques.
- Streamlined order processing by utilizing point-of-sale systems accurately and efficiently during busy periods.
- Prepared a variety of dishes according to established recipes, ensuring consistency in taste and quality.
- Maintained a clean and sanitary work environment, reducing the likelihood of food contamination.
- Managed proper storage of perishable items at appropriate temperatures for optimal freshness and safety standards compliance.
- Demonstrated excellent time management skills, coordinating multiple tasks simultaneously for efficient meal preparation.
- Improved operational efficiency by effectively managing food prep tasks and kitchen organization.
- Implemented proper food handling techniques to maintain safe cooking practices.
- Adhered to strict health department guidelines while performing daily duties, maintaining an exemplary record of compliance.
Barista
Seattle Coffee Co
Pietermaritzburg & Durban
06.2017 - 03.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Bachelor Of Nursing Science - Nursing
Durban University of Technology
PietermaritzburgNational Certificate -
Siqongweni Secondary School
Pietermaritzburg12.2014
Skills
Sales expertise
Store opening and closing
Product and service sales
Till counting
Cash register operation
Stocking and replenishing
Point of sale operation
Cash Handling
Organization
Microsoft applications proficiency
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Teambuilding
Written Communication
Multitasking Abilities
Critical Thinking
Data Entry
Dependable and Responsible
Analytical and Critical Thinking
Timeline
Sales Assistant
The Bed Shop
09.2023 - Current
Barista
Xpresso
01.2023 - 09.2023
Barista Trainer
The Victoria Car Wash
05.2022 - 01.2023
Food Service Handler
Izwilesizwe Primary School
04.2021 - 04.2022
Barista
Seattle Coffee Co
06.2017 - 03.2020
Bachelor Of Nursing Science - Nursing
Durban University of Technology
National Certificate -
Siqongweni Secondary School