NOMAGUGU MOYO
JOHANNESBURG
Summary
Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
6
6
years of professional experience
Work History
Sales Representative
Takolias Hardware
06.2020 - Current
- Monitored customers for signs of security concerns and escalated issues to management.
- Trained and mentored new sales representatives.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Administration Clerk
Dawu Funerals
08.2019 - 01.2020
- Input data into spreadsheets and databases.
- Checked non-functional office equipment, troubleshot issues and independently resolved concerns to maintain team productivity.
- Compiled and analyzed data to produce reports.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Edited and proofread documents for accuracy and completeness.
- Contributed to cost savings by identifying areas for improvement in office supply management and implementing changes accordingly.
- Expedited document processing times by utilizing advanced software tools for scanning, indexing, and archiving purposes.
- Edited documents to keep company materials free of grammar errors.
Human Resources Attachee
National Railways Of Zimbabwe
09.2017 - 08.2018
- Coordinated employee training programs to boost skills development and improve overall performance.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Advocated for staff members, helping to identify and resolve conflicts.
- Developed performance management systems that allowed for accurate tracking of employee progress and goal achievement.
- Completed human resource operational requirements by scheduling and assigning employees.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
Education
Zimsec - O Level
Mpopoma High School
Bulawayo, Zimbabwe11.2016
Diploma In ICM Uk - Accounting And Finance
Zimbabwe College of Professional Studies
Bulawayo12.2010
Languages
English
Beginner (A1)
Ndebele
Beginner (A1)
Timeline
Sales Representative
Takolias Hardware
06.2020 - Current
Administration Clerk
Dawu Funerals
08.2019 - 01.2020
Human Resources Attachee
National Railways Of Zimbabwe
09.2017 - 08.2018
Zimsec - O Level
Mpopoma High School
Diploma In ICM Uk - Accounting And Finance
Zimbabwe College of Professional Studies
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