Sports
Nomagugu Hanyane
Quality Control Officer
Cape Town
Summary
Meticulous Quality Control Officer with skills in meeting strict deadlines while maintaining quality standards. Excellent technical and analytical skills. First-rate problem-solving abilities and am quick to identify problem areas, diagnose root causes and implement corrective actions. Responsible Quality Control Officer with a knack for developing effective quality control procedures. Great problem-solving, decision-making and communication skills. Exceptionally talented in keeping accurate records and carrying out statistical analysis.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Quality Control Inspector
Legal Cover
Cape Town
09.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Updated quality control records and reports.
- Investigated customer complaints to take necessary corrective actions
- Managed over 70 customer calls per day.
Group Reservation Agent
Newmark Hotel &Lodges Group
Cape Town
02.2019 - 07.2021
- Daily reservations for individuals and groups
- Daily Hotel Arrivals pre check and confirmation
- Bookings from quotation stage to payment to check in
- Group quotations and processing of groups itinerary
- Answer/handle all customer queries and resolve in alignment with core values and timeously
- Systems updating on Opera and Sales and Catering
- Monthly update of Online extranet reports- Booking.com/ Expedia
- Manage Lodge bookings , transfers and itineraries
- 30 day and 7 day bookings follow up to ensure confirmations
- Reviewed and updated customer information to maintain up-to-date records for high-quality service
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes
Reservation Agent
Tsogo Sun Central Reservations Centre
Johannesburg
04.2017 - 01.2019
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Administration Assistant
Girls In Robotics
Bulawayo
01.2016 - 12.2016
- Provide general administrative and clerical support to HR department including data entry, mailing, scanning and faxing.
- Established Maintain hard copy filing system.
- Prepare and modify documents including correspondence, reports, drafts, memos and emails.
- Schedule appointments when requested
- Process donor application forms on system
- Performed data capturing onto Sales force
- Capturing staff leave onto excel spreadsheet
- Capturing donor prospect lists
- Increased social media contacts
- Increased tech awareness in schools by 30%
Education
Bachelor of Science - Urban And Regional Planning
Midlands State University
Gweru, Zimbabwe 01.2016 - 11.2016
Associate of Applied Science - Urban And Regional Planning
Bulawayo Polytechnic
Bulawayo, Zimbabwe 01.2013 - 11.2015
Skills
Database Management
Recordkeeping
Reporting and analysis
Data Entry
Employee supervision
Interpersonal Communication
MS Office
Written Communication
Interests
Gaming
Music Production
Timeline
Quality Control Inspector
Legal Cover
09.2021 - Current
Group Reservation Agent
Newmark Hotel &Lodges Group
02.2019 - 07.2021
Reservation Agent
Tsogo Sun Central Reservations Centre
04.2017 - 01.2019
Administration Assistant
Girls In Robotics
01.2016 - 12.2016
Bachelor of Science - Urban And Regional Planning
Midlands State University
01.2016 - 11.2016
Associate of Applied Science - Urban And Regional Planning
Bulawayo Polytechnic
01.2013 - 11.2015