NOLWAZI THEMBELIHLE MSIBI
Skycity
Summary
Accomplished customer relations clerk and public relations professional with over 15 years of experience in customer relations. Proven track record in maintaining effective communication and providing administrative support. Demonstrated ability to enhance customer satisfaction through strong communication and interpersonal skills.
Overview
17
17
years of professional experience
Work History
Customer Relations Clerk
Newcastle Municipality
Skycity, Midvaal
07.2013 - Current
- Currently acting as customer relation supervisor (2022).
- Acting as Customer Relations Supervisor (2019).
- Overseeing and leading the customer relations (Sanitation and Reticulation) department.
- Resolved internal and external customer complaints, enhancing satisfaction and trust.
- Monitoring daily operations of the department.
- Monitored staff performance and organised workflow to clarify roles and responsibilities.
- Assisted customer relations staff with their duties.
- Daily customer relations management.
- Ensuring effective communication.
- Ensuring clear communication processes between the organization and external customers.
- Captured and processed data to maintain accurate records and support informed decision-making.
- Prepare monthly reports.
- Acting Communications Officer for the customer relations department (2015).
- Acting Administrator for customer relations department (2014).
Customer Relations Clerk
UThukela Water
09.2011 - 06.2013
- Supported call center operations and addressed customer relations inquiries.
- Liaising with call center agents to solve customer follow ups.
- Monitored query operations and managed customer query dispatching.
- Assisted communications officer with public relations initiatives.
- Assisted in planning and organising internal events to enhance team engagement.
- Participated in various water awareness campaigns to promote sustainability.
- Data capturing and compiling monthly reports for the SDBIP’s.
Customer Relations Intern
UThukela Water
03.2011 - 08.2011
- Assisting at the call centre with customer queries.
- Supported awareness campaigns by promoting initiatives to local communities.
- Visited local schools to engage with students.
- Public speaking during public meetings.
- Assisted in organising and executing events to enhance employee engagement.
- Contributed to internal newsletter by gathering and organising content.
- Captured high-quality photographs at corporate events.
Public Relations Student
Madadeni Hospital
08.2009 - 12.2009
- Oversaw upkeep of the organisational image across all platforms.
- Supported awareness campaigns and participated in internal meetings to align messaging and strategy.
- Coordinated event planning and execution to enhance community engagement.
- Updated internal notice board and contributed to internal newsletter to inform staff about key updates.
- Performed filing tasks and maintained administrative records.
Education
Post Graduate Diploma in Project Management -
Management College of South Africa (MANCOSA)
Durban, KZN01-2017
National Diploma in Public Relations -
Varsity College – Durban North
Durban North01-2010
Matric Certificate -
Newcastle High School
Newcastle01-2006
Skills
- Customer service
- Telephone etiquette
- Organisational skills
- Office administration
- Time management
- Adapts under pressure
- Communication and interpersonal skills
Languages
IsiZulu
English
Personal Information
ID Number: 8805230811089
Affiliations
PRISA, Public Relations Institute of South Africa
References
- Mr. M Ngcobo, Communications and customer relations manager, Newcastle Municipality, 0731987078, 0343287600
- Mrs. Thobile Ngema, Administration Officer (Technical services), Newcastle Municipality, 0343287808, 0727669791, Thobile.Ngema@newcastle.gov.za
- Miss. P Menyelwa: Budget and treasury office, Newcastle Municipality, 0343287970, 0724230259, Benzile.Kubheka@newcastle.gov.za
Timeline
Customer Relations Clerk
Newcastle Municipality
07.2013 - Current
Customer Relations Clerk
UThukela Water
09.2011 - 06.2013
Customer Relations Intern
UThukela Water
03.2011 - 08.2011
Public Relations Student
Madadeni Hospital
08.2009 - 12.2009
Post Graduate Diploma in Project Management -
Management College of South Africa (MANCOSA)
National Diploma in Public Relations -
Varsity College – Durban North
Matric Certificate -
Newcastle High School