Summary
Overview
Work History
Education
Skills
Timeline
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Nolwazi Ntombana

Bachelor Of Criminology
Durban

Summary

A dynamic administrative professional and leader with 7+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled office Administrator and liaison with superior communication, computer, support and organizational skills. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. High-energy office administrator with proven leadership, critical thinking and project management abilities gained during 7+ years administrative career. Experienced in managing clerical requirements of accounting office and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets. Personable Office Administrator with 7+ years of experience prioritizing multiple tasks requiring prompt solutions.

Overview

7
7
years of professional experience
15
15
years of post-secondary education

Work History

Office Administrator

Equator Accounting Services
Durban
03.2016 - Current
  • Supported office manager with proactive correspondence management, document coordination and customer relations.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Edited documents to improve accuracy of language, flow and readability.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Delivered clerical support by handling range of routine and special requirements.
  • Reconciled account files and produced monthly reports.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Interacted with customers by phone, email or in-person to provide information.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.
  • Increased team production by 10%

Deposit Clerk

Hollywood Sportsbook
Durban
05.2013 - 11.2014
  • Maintained friendly and professional customer interactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Wrote and distributed customer correspondence.
  • Executed wire transfers, stop payments and account transfers.
  • Handled various accounting transactions.
  • Managed over 20 calls per day to address customer inquiries and concerns.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.

Internship Student

Legal Aid Board- Durban Justice Centre
Durban
03.2011 - 11.2012
  • Answered and transferred incoming telephone calls, taking messages for various staff members.
  • Sorted, organized and maintained files.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Distributed office supplies and files for staff.
  • Drafted, received and tracked due diligence checklists.
  • Organized legal filing system to maximize efficiency.
  • Handled electronic court filings and coordinated court activities.
  • Assisted up to 10 lawyers at time.
  • Communicated pertinent information to clients via phone, email and mail.
  • Completed range of simultaneous job tasks to support professor's academic, research and operational needs.
  • Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.

Education

Bachelor of Arts - Criminology

University of South Africa
Durban
06.2019 - 12.2022

NCS- Bachelor's Degree Admission - Grade 12

Focused Combined High School
Matatiele
01.2005 - 11.2008

Skills

    Inbound phone call handling

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Timeline

Bachelor of Arts - Criminology

University of South Africa
06.2019 - 12.2022

Office Administrator

Equator Accounting Services
03.2016 - Current

Deposit Clerk

Hollywood Sportsbook
05.2013 - 11.2014

Internship Student

Legal Aid Board- Durban Justice Centre
03.2011 - 11.2012

NCS- Bachelor's Degree Admission - Grade 12

Focused Combined High School
01.2005 - 11.2008
Nolwazi Ntombana Bachelor Of Criminology