Nolwazi Mhlanga

Midrand

Summary

HR professional with practical experience and a strong educational foundation, enhancing proficiency in colleague interactions. Demonstrates adaptability and a valuable skill set applicable across diverse work environments. Highly motivated with a strong work ethic and exceptional interpersonal skills, capable of mastering new challenges independently. Results-driven with a commitment to continuous learning and innovation, leveraging analytical thinking to deliver impactful solutions in dynamic settings.

Overview

years of professional experience

Work History

Online English Teacher

Sandton, GP

12.2024 - Current

Reference - 010 865 0249
Enhanced student participation and learning through interactive tools.
Delivered engaging online English lessons to diverse student groups.
Created personalized lesson plans tailored to individual student needs.

Sentech Technical Support Agent

ELEV8

Sandton, GP

01.2023 - 11.2024

Reference - Tebogo Lehlokwa Zondo - 083 351 0580
Delivered technical support for software and hardware issues to clients.
Assisted clients in efficiently troubleshooting network connectivity problems.
Cultivated strong communication skills to improve client interactions.
Demonstrated cultural competence and proficiency in technology applications.

Training Assistance

Mshezi Projects Pty Ltd

Randfontein

01.2021 - 01.2023

Reference - M.F. Shezi - +966 59 417 1882
Facilitated employee onboarding processes for new hires within Customer Care team.
Conducted comprehensive training sessions for new employees to ensure operational readiness.
Provided targeted training support to enhance skills of new employees as needed.

Education

Bachelor of Science - Industrial Psychology

University of Kwazulu Natal

Durban KZN

05-2021

High School Diploma -

Newcastle High School

Newcastle, KZN

12-2015

Skills

Communication skills
Ethical practice
Recruitment and selection
Delegation
Legal knowledge
Time management
Interpersonal skills
Cultural competence
Organizational skills
Digital communication

Customer service
Technical troubleshooting
Employee training
Engagement strategies
Problem solving
Documentation management
TESL certification
Critical thinking
Testing administration

CONCLUSION

My willingness to embrace novelty and acclimate to diverse environments and organizational cultures has consistently facilitated seamless transitions throughout my career. Should any queries arise, or clarification be necessary, I encourage open communication and invite prospective employers to reach out. I am eager to ascertain if my qualifications align with your requirements and look forward to the opportunity to contribute positively to your team. Thank you for considering my candidacy.

Timeline