Noluvuyo Mehlomakulu

Project Administrator duties:

• Keep track of budgets and project expenditures
• Capturing and sending client Project Scope requests via email or phone;
• Help to set up project meetings and take minutes;
• Follow-up on proposals or agreements;
• Completion and delivery of emails/phone/physical of tenders documentation;
• Creating and distributing online links for training/workshop programs;
• Prepare and distribute presentations/agreements to clients;
• Coordinate travel and venues arrangements;
• Assist with planning for each workshop or training program online or physical;
• Administrative duties by using approved digital tools to track workshops or training programs and keeping project calendar up to date;
• Track projects and maintain compliance regulations;
• E-filling of all client and workshop information
• Communicating with stakeholders verbally or digitally;
• Reconcile workshop attendance;
• Submit invoices to client for approval;
• Adhere to Ad hoc activities as required;

Change Management Duties:

• Offer suggestions to improve efficiencies;
• Developing change management plans for projects and/or change initiatives;
• Evaluating impact of planned organizational change;
• Identifying risks and developing risk mitigation tactics;
• Identifying and managing anticipated resistance to change;
• Led change management work streams with structured methodology/process;
• Supporting development of communications relevant to change initiatives;
• Providing coaching and training to employees at all levels;
• Identified and eliminated safety risks through additional training

• Keep track of assigned accounts and identify outstanding debts;
• Plan course of action to recover outstanding payments
• Call and persuade clients to pay their debt;
• Call and negotiate repayment plans with clients;
• Call and maintain contact with clients to ensure payments are made timeously;
• Call and resolve disputes with clients over phone;
• Update account status by capturing client data into system;
• Preparation of delivery objectives and compiling reports;
• Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices
• Achieved performance goals on consistent basis

• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work;
• Liaise with defaulting taxpayers via approved communication channels;
• Ensure standard debt management cases are finalized within specified turn around time;
• Communication of transactional outputs and queries in areas of work according to policies and quality requirements;
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners;
• Report on transactional and process activities within set guidelines to provide timely information for decision making;
• Answered over 50 customer communications per day via telephone, email and web chat
• Worked with other city departments to develop and update capital project cashflows

• Keep track of budgets and project expenditures and ensure approved invoices are submitted to finance department for approval
• Help to set up project meetings and take minutes;
• Prepare and distribute presentations ;
• Organize venues and logistics for staff and clients;
• Assist with planning and related documentation for project scope;
• Administrative duties by updating department monthly delegate attendance, income, expense, and stats;
• Track and maintain compliance regulations;
• Handled scheduling of subcontractors and staff to complete projects within required timeframes
• Coordinated power equipment use and maintenance to create safe working environment, limit accidents and prevent damages
• Worked with inspectors, workers and unions, to conduct weekly status updates
• Delegated assignments based on plans, project needs, and knowledge of individual team members

• Updating monthly income, expenses, and stats for approval by manager;
• Submit invoices to manager;
• Reviewed sales and gross profit report to assess company efficiency
• Helped with planning schedules and delegating assignments to meet coverage and service demands
• Mentored team members to enhance professional development and accountability in workplace
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
• Improved sales with 30% in 6 months.

• Regularly do follow-ups on clients;
• Advice clients on suitable skin products depending on their skin type; and
• Recording clients objective;
• Suggested appropriate therapy based on current health of client
• Analyzed skin condition and made appropriate product recommendations
• Set up and designed advertising signs and merchandise displays on shelves, counters and tables to promote sales and attract customers
• Demonstrated product application on clients using testers and samplings
• Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business
• Examined merchandise and took inventory to identify items to be reordered and replenished