Noluvuyo Dlulemnyango

As a Senior Customer Advocate, I engaged with clients' customers, addressing inquiries about products and services and resolving customer complaints. Additionally, I supported associates with general account needs and queries, providing excellent customer service in a timely manner. A key aspect of the role involved flexible communication through chats and emails, demonstrating enthusiasm, courtesy, and an open mind while interacting with clients. My responsibilities included working with data and ensuring effective communication with customers via email and chat messages.

• Strengthened partnerships between the organization and local businesses to enhance collaboration opportunities.
• Kept case files updated, accurate and aligned with requirements.
• Educated young people about strategies for driving discussions and promoting social changes.
• Coordinated with different service providers to meet clients' individual needs.

• Duration: (6 months contract)
• Placing orders using Sales Force accurately and timeously
• Working through contact request efficiently
• Contacting customers due for delivery
• Handling customers inquires
• Product promotion and awareness
• Maintaining customer’s satisfaction
• Resolving customers queries ensuring single point of contract
• Ensuring customers information is accurate

• Conducting outbound calls to prospecting customer for a Woolworths account
• Responsible for meeting daily and monthly targets of sales
• Maximizing revenue by suggesting upgrade, insurance or credit cards and adds on to customers
• Responsible for contributing to overall team target by driving sales at every opportunity
• Delivering results on time, within budget, and to the highest specification

• Excellent telephone communication (pace, clarity, pitch and tone)
• Processing of loan application
• Meeting sales target
• Consolidating of debt
• Take home calculations (budget)
• Excellent selling skills
• Interpersonal skill (work well within team and on my own)
• Standing in for team leaders when they go leave
• Assist with new processes in department
• Assist with implementation of s-track
• Taking escalated calls
• Selling financial products
• Analyse own competency and identify gaps for development based on self-analysis, feedback and interaction with Team Leader, colleagues and clients
• Educate and guide clients in terms of after sales servicing and maintenance on products sold, in anticipation of future needs to increase client satisfaction and efficiencies