Noluvo Ketelo
Shift supervisor
Paal,Western Cape
Summary
Accomplished Shift Supervisor with a proven track record at KFC, enhancing team productivity and customer satisfaction through strategic planning and effective operations management. Skilled in cash handling and inventory control, adept at resolving customer issues, ensuring a seamless flow during peak times. Demonstrates exceptional leadership and customer-oriented focus, significantly improving financial accuracy and team efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Supervisor
KFC
09.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Education
National Certificate - Business Management
College of Cape Town
Cape Town11.2021
Level 4 - Business Management
College of Cape Town
Cape Town12.2019
Skills
- Customer-Oriented
- Cash handling expertise
- Inventory control and record keeping
- Operations Management
- Inventory Control
- Strategic Planning
- Inventory Management
- Project Management
Certification
- Certified shift supervisor , KFC-09/2022
Languages
English
Advanced (C1)
Afrikaans
Advanced (C1)
Xhosa
Advanced (C1)
Timeline
Shift Supervisor
KFC
09.2022 - Current
National Certificate - Business Management
College of Cape Town
Level 4 - Business Management
College of Cape Town
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