Nolutho Mtetwa
Sales Administration
Johannesburg
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
Work History
Sales Assistant
Stutt Group
King Williams Town
09.2013 - Current
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Facilitated ordering and processing of business cards and nameplates for sales team.
- Established rapport with customers using active listening and interpersonal skills.
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
- Gathered and prepared sales materials in preparation for sales meetings.
- Coordinated logistics and catering for meetings and sales events.
- Researched new clients for sales team, inputting contact information into Salesforce.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted development and implementation of new administrative procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Cashier
Jet Stores
King Williams Town
02.2009 - 07.2013
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Waitress
PANAROTTIS
Johannesburg
02.2006 - 12.2008
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Grade 12 - English ,IsiXhosa,Afrikaans, Biology, Mathematics
Hector Peterson Senior Secondary School
King Williams Town ,Zwelitsha 01.2001 - 12.2005
Certificate - Information Technology
Lovedale Fet College
King Williams Town 01.2009 - 12.2011
Skills
Stocking and replenishing
Store opening and closing
Point of sale operation
Cash register operation
Sales expertise
Cash Handling
Till counting
Product and service sales
Microsoft applications proficiency
Organization
Dependable and Responsible
Problem-Solving
Clerical Support
MS Office
Data Entry
SAP by design
Evolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Sales Assistant
Stutt Group
09.2013 - Current
Cashier
Jet Stores
02.2009 - 07.2013
Certificate - Information Technology
Lovedale Fet College
01.2009 - 12.2011
Waitress
PANAROTTIS
02.2006 - 12.2008
Grade 12 - English ,IsiXhosa,Afrikaans, Biology, Mathematics
Hector Peterson Senior Secondary School
01.2001 - 12.2005