Open To Work
Noluthando Petunia Nombela
82 SummerWay Ln, Umhlanga Ridge
Work Preference
Summary
Customer-focused and detail-oriented professional with experience in administration, healthcare support, and HR functions. Proven ability to handle high-volume interactions, resolve customer issues efficiently, and maintain accurate records. Strong communication, problem-solving, and multitasking skills with a commitment to delivering excellent service and improving customer satisfaction
Overview
9
9
years of post-secondary education
13
13
years of professional experience
Work History
Customer Service Agent
CCI (Frontier, A Verizon Company Campaign)
Umhlanga Ridge
01.2026 - Current
- Managed high-volume inbound customer calls with professionalism and efficiency
- Delivered first-call resolution by troubleshooting and providing clear solutions
- Maintained high customer satisfaction scores through empathy and active listening
- Addressed customer queries on billing, services, and technical issues to enhance resolution rates
- Educated customers on products, services, and self-service options
- Documented all interactions in ticket systems to support accurate tracking and follow-up
- Escalated complex issues appropriately while maintaining ownership of cases
Education Assistant
Shonkweni Primary School
Scottburgh
11.2021 - 04.2022
- Implemented intervention strategies and provided guidance to support learners with behavioral challenges
- Maintained classroom order and discipline to foster engagement and productivity
- Observed learner participation and engagement, providing feedback to improve teaching strategies
- Prepared teaching aids, resources, and classroom activities to enhance lesson delivery
- Assisted in organizing events, assessments, and classroom projects to enhance learner experiences
Dental Assistant & Receptionist
Tandarts Dentist Scottburgh
Scottburgh
09.2016 - 08.2018
- Assisted dentists during procedures, ensuring patient safety, comfort, and efficient workflow
- Prepared treatment rooms and sterilized instruments following strict OHSA and infection control standard
- Coordinated patient follow-ups and reminders, enhancing adherence to aftercare instructions
- Educated patients on oral hygiene practices and treatment procedures to promote preventive care
- Assisted in managing emergencies, ensuring timely interventions and prioritization of patient care
Human Resource Administrator (In-Service Training)
Checkout store Umzinto
Umzinto
09.2013 - 11.2013
- Developed and implemented HR policies and procedures aligned with organizational goals and labor regulations
- Supported recruitment, onboarding, staff induction, and orientation programs to facilitate workforce integration and ensure smooth transitions for new employees
- Conducted employee performance appraisals and facilitated coaching, mentoring and professional development programs
- Acted as the first point of contact for employee queries, resolving workplace issues to foster positive employee relations.
- Supported management in workforce planning, succession planning and training needs assessment
- Provided administrative support to HR and office functions, managing employee records and coordinating inter-departmental communication to enhance operational efficiency
Education
Bachelor Technology: Human Resource Management - Incomplete
Durban University of Technology
Durban 02.2017 - 06.2017
Diploma in Human Resource Management -
Damelin
Durban 02.2011 - 06.2014
National Senior Certificate -
Gugulesizwe High School
Scottburgh 01.2006 - 12.2010
Skills
Skills
- Customer Service: Multitasking, empathy, active listening, phone etiquette
- HR & Administration: Recruitment & onboarding, payroll administration, HR policy development, appointment scheduling
- Education Support: Learner supervision, classroom management, lesson preparation, special needs support
- General: Communication skills, administrative support
References
Luvuyo Qwele, CCI Frontier Campaign
061 698 6642
Nelisiwe Jeza, , Tandarts Scottburgh
0846608089
Mr JN Hlophe, , Shonkweni Primary School
shonkweniprimary@gmail.com • 0853000561
Mr Saddeck Dessai, , Checkout
0399741031
Timeline
Customer Service Agent
CCI (Frontier, A Verizon Company Campaign)
01.2026 - Current
Education Assistant
Shonkweni Primary School
11.2021 - 04.2022
Bachelor Technology: Human Resource Management - Incomplete
Durban University of Technology
02.2017 - 06.2017
Dental Assistant & Receptionist
Tandarts Dentist Scottburgh
09.2016 - 08.2018
Human Resource Administrator (In-Service Training)
Checkout store Umzinto
09.2013 - 11.2013
Diploma in Human Resource Management -
Damelin
02.2011 - 06.2014
National Senior Certificate -
Gugulesizwe High School
01.2006 - 12.2010