Noluthando Tshatshi
Office Support Specialist
Pretoria
Work Preference
Summary
Dynamic professional with over three years of experience in customer service, financial transactions, and administrative support, showcasing a strong ability to manage client needs and streamline operations. Expertise in handling client inquiries, analyzing financial data, and providing technical support ensures consistent efficiency and high levels of client satisfaction. Proven success as a Sales Representative across various industries, with a track record of exceeding sales goals and driving business growth. Proficient in MS Office (Excel, Word), complemented by exceptional adaptability, attention to detail, and strong communication skills that facilitate the delivery of tailored solutions and contribute to overall business success.
Overview
2026
2026
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Sales Consultant
NMCS Global
- Delivered professional customer service and resolved queries efficiently.
- Assisted customers in selecting products, provided detailed product information, and handled sales transactions.
- Promoted merchandise through attractive displays and in-store marketing initiatives.
- Managed cash register operations, including balancing drawers, processing payments, and maintaining financial accuracy.
- Handled product returns, exchanges, and special orders with a focus on customer satisfaction.
- Monitored stock levels and supported stock counting and replenishment processes.
- Identified sales opportunities and upsold products based on customer needs.
- Monitored potential security risks and followed protocols to prevent loss or theft.
- Supported social media marketing efforts by sharing promotions and engaging with customers online.
- Cultivated strong client relationships by delivering tailored solutions, resulting in enhanced customer loyalty and retention.
- Analyzed sales data to identify trends, informing strategic decisions that improved overall sales performance.
- Presented product demonstrations to clients, effectively highlighting features and benefits, leading to increased sales conversions.
- Collaborated with cross-functional teams to streamline sales processes, enhancing efficiency and improving customer satisfaction.
- Conducted market research to identify new business opportunities, contributing to revenue growth through expanded client base.
- Assisted in the development of marketing strategies, ensuring alignment with sales goals and improving outreach effectiveness.
- Provided training and support to junior sales team members, fostering skill development and improving team performance.
- Maintained up-to-date knowledge of industry trends and competitive landscape, informing sales strategies and positioning.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Provided sales and customer service assistance to walk-in traffic
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
Freelancer
Self-employed
11.2024 - Current
- Actively learning various freelance skills including writing, administrative support and digital content creation through online resources, courses, and practical exercises.
- Gaining proficiency in tools like Microsoft Office, Canva, Google Suite and other digital platforms for project management, communication and content creation.
- Developing time management, research and problem-solving skills by working on personal projects and planning future client engagements.
- Building a professional portfolio and gaining insights into client relationships, project management and self-promotion techniques to establish a successful freelance career.
- Preparing to take on paid projects by continuously learning, practicing and refining skills relevant to the freelance market.
- Based on the provided details for the Freelance role, here are 8 resume experience statements tailored to reflect strategic responsibilities and achievements:
- Developed comprehensive project plans to streamline workflows, enhancing overall project delivery efficiency and client satisfaction.
- Conducted thorough market research to identify trends, informing strategic decisions that improved service offerings and increased client engagement.
- Collaborated with clients to refine project scopes, ensuring alignment with business goals and delivering tailored solutions that met their needs.
- Utilized digital marketing tools to execute targeted campaigns, resulting in increased brand visibility and improved lead generation.
- Managed multiple projects simultaneously, prioritizing tasks effectively to meet deadlines and exceed client expectations consistently.
Payout Officer
MFC Division of Nedbank
06.2023 - 05.2024
- Processed high-volume payments with minimal error ensuring accuracy and efficiency preventing financial loss.
- Met productivity targets and quality standards for payment processing.
- Prioritized workload to ensure timely and effective processing of payments.
- Provided exceptional customer service, responding to inquiries, resolving issues promptly and adhering to SLAs.
- Demonstrated adaptability and willingness to learn, quickly absorbing new processes and systems.
- Foster strong relationships with customers to ensure satisfaction and retention, addressing concerns and resolving issues promptly.
- Maintained accurate records and reports, ensuring compliance with regulatory requirements and internal policies.
- Gained exposure to FICA and KYC procedures while coordinating with regulatory compliance teams.
- Work effectively in a team environment and collaborate seamlessly across internal departments.
- Processed and verified payout requests to ensure compliance with financial regulations and internal policies, enhancing accuracy and efficiency.
- Collaborated with cross-functional teams to streamline payout procedures, resulting in improved turnaround times for client transactions.
- Conducted regular audits of payout records to identify discrepancies, leading to timely resolutions and enhanced financial accountability.
- Developed and maintained comprehensive documentation for payout processes, contributing to knowledge sharing and process transparency.
- Monitored payout trends and report anomalies to management, aiding in risk assessment and proactive decision-making.
- Engaged with clients to address payout inquiries, ensuring exceptional service delivery and maintaining strong client relationships.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Internet Café Assistant
TshimoCafé
01.2023 - 05.2023
- Assisted customers with internet browsing, printing, and scanning, offering personalized support to ensure customer satisfaction.
- Educated clients on digital tools and self-service solutions, helping them navigate technology with ease.
- Handled customer inquiries, providing tailored solutions to resolve technical issues and enhance service experience.
- Managed financial transactions, processed payments accurately, and kept daily financial records in order.
- Ensured internet security and privacy by monitoring usage and enforcing café policies.
- Provided administrative support including typing, photocopying, and email management for clients.
Public Relations Assistant
6ixMedia SA
02.2022 - 11.2022
- Managed direct and indirect communications with clients and the public.
- Maintained accurate records and organized documentation for PR and marketing initiatives.
- Created, updated, and maintained engaging social media content across multiple platforms.
- Prepared and submitted detailed weekly marketing and performance reports.
- Responded to media and public enquiries, ensuring positive brand representation.
- Organized and attended promotional events, product launches, and brand activations.
- Maintained and updated the company's industry and stakeholder contact database.
- Liaised with internal and external stakeholders to support communication objectives.
- Provided administrative and operational support to the communications unit.
Education
Higher Certificate - Business Management
iQ ACADEMY
12.2025
National Senior Certificate - undefined
PRETORIA INSTITUTE OF LEARNING
12.2019
Skills
Communication Skill
Administrative support
Problem solving and critical thinking
Service excellence
Time Management
Team Collaboration
Attention to detail
Event Coordination & Promotions
Transactional payment processing
Data Analysis
MS Office (Word, Excel, PowerPoint, Outlook)
FICA compliance and reporting
Customer Relationship Management (CRM ) System
Tech Savvy
Computer literate
Email Marketing & Online Advertising
Sales Strategy & Product Promotion
Data Entry & Record Keeping
Project management
Time management
Market research
Client communication
Relationship building
Interpersonal communication skills
Certification
XLOOKUP and VLOOKUP
Personal Information
Nationality: African
References
- Lauren Seotloe, TshimoCafe, Manager, 0837395966
- Tshepo Senoko, Nedbank, Colleague, 0620669044
- Farai Mguni, 6ixMedia SA, Manager, 0676037832
- Norman Moja, NMCS GLOBAL, Manager, 0677853951
Timeline
Freelancer
Self-employed
11.2024 - Current
Payout Officer
MFC Division of Nedbank
06.2023 - 05.2024
Internet Café Assistant
TshimoCafé
01.2023 - 05.2023
Public Relations Assistant
6ixMedia SA
02.2022 - 11.2022
National Senior Certificate - undefined
PRETORIA INSTITUTE OF LEARNING
Sales Consultant
NMCS Global
Higher Certificate - Business Management
iQ ACADEMY