Noluthando Thantsi
Business Development Manager
Kraaifontein,WC
Summary
I am a results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. I combine strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
17
17
years of professional experience
Work History
Business Development Manager
Plenum Express
03.2022 - 04.2024
- Identifying prospective new business opportunities, develop and maintain relationships with key decision makers and stakeholders, create and execute sales strategies, achieve revenue targets and business objectives, prepare and present sales strategies as well as presentations, negotiate contracts with clients and suppliers, track and report sales.
- Relating with clients within the public and private sector.
- Managed, monitored client and company budgets according to project budgets.
- Negotiated contracts with suppliers and vendors, securing favorable pricing and terms for the company.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
- Launched new product lines by conducting extensive competitor analysis and identifying gaps in existing market offerings.
- Provided strategic oversight on a Western Cape Department of Education project, translating executive requirements into operational plans while managing logistics, risk/security frameworks, and departmental budget deliverables.
- Developed strategic partnerships that expanded market presence and enhanced revenue streams, driving overall business growth.
- Identified and pursued new business opportunities, resulting in increased client acquisition and improved market positioning.
- Led cross-functional teams to implement innovative solutions, improving operational efficiency and client satisfaction metrics.
- Conducted market analysis to inform strategic planning, enabling data-driven decisions and targeted marketing initiatives.
Account Manager
Courier It
01.2018 - 02.2022
- Sales Representative for Courier IT, acquiring business and maintaining client relations, liaising with clients, often traveling, compiling and approving quotations, facilitating large consignments and projects, compiling sales reports, managing data collection team and operations.
- Developed and maintained strong client relationships, resulting in improved customer satisfaction and retention rates.
- Coordinated project timelines and deliverables, ensuring on-time completion and alignment with client expectations.
- Analyzed client feedback and market trends to drive strategic initiatives that enhanced service offerings and competitiveness.
- Led cross-functional teams to implement process improvements, increasing operational efficiency and reducing service delivery times.
- Utilized CRM tools to track client interactions and sales metrics, driving informed decision-making and targeted outreach strategies.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Self Employed
Essence Hair
05.2016 - 11.2017
- Liaise with suppliers regarding product delivery, record sales information, provide quotation, analyzing and summarizing information, research market trends, arrange with potential clients, challenge objections to attract customer, identify business opportunities and target markets, identify each client’s specific needs, negotiate prices and variations in prices and specifications, manage account management and expansion activities.
- Developed customized hair care solutions for clients, enhancing their satisfaction and fostering long-term relationships.
- Executed detailed consultations to assess client needs, ensuring tailored services that addressed individual preferences.
- Managed scheduling and appointment systems, optimizing daily workflows for improved client service efficiency.
- Implemented new styling techniques and trends, contributing to a diverse service menu that attracted a wider clientele.
Administrator
Protea Hotel, Head Office
12.2015 - 05.2016
- Preparing financial reports by collecting, analyzing, and summarizing account information, communicating with nation sales offices regarding Prokard sales, preparing reports, trace and bank payments received from online payments, handling all head office payments, tracking all hotel payments for Prokard within South Africa. Managing the postage of the Prokard, to members.
- Resigned
- Streamlined administrative processes, enhancing operational efficiency and reducing response time for internal communications.
- Coordinated cross-departmental projects, fostering collaboration and improving project outcomes through effective communication strategies.
- Developed and maintained comprehensive filing systems, ensuring data accuracy and easy retrieval for team members.
- Implemented training programs for new staff, improving onboarding efficiency and enhancing team productivity.
Secretary
Ubuntu Development Forum
10.2012 - 11.2013
- Communicate with organizations members and the board of advisors, schedule meetings, maintain the diary of the CEO, arrange appointments, maintain organization membership, and resume database, coordinating events, publishing reports and accounts.
- Organized events and workshops, enhancing team cohesion and professional development opportunities.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Organized travel arrangements for executive team, ensuring smooth logistics for multiple international trips.
- Coordinated scheduling and logistics for meetings, enhancing communication and collaboration across departments.
- Managed document preparation and filing systems, ensuring efficient retrieval and compliance with organizational standards.
- Developed and implemented office procedures that streamlined workflow, improving overall operational efficiency.
- Maintained accurate records and databases, supporting data integrity and accessibility for team members.
Administrative Assistant
Altech Telecommunications
03.2012 - 08.2012
- Handling switchboard, reserving restaurants/lunch/boardrooms, keeping flexi time sheets, attending to incoming emails and faxes, processing outgoing mail (courier), preparing letters and BEE documentation.
- Temp employment
- Managed front desk operations, greeting visitors and ensuring efficient communication between departments and clients.
- Coordinated scheduling and appointments, improving office efficiency and streamlining daily operations for team members.
- Developed and maintained filing systems, ensuring accurate record-keeping and easy access to essential documents.
- Assisted in processing incoming and outgoing correspondence, enhancing overall communication flow within the organization.
Administrative Assistant
Valuations Department, City of Cape Town
09.2009 - 11.2011
- Handling switchboard, managing incoming e-mail, faxes and post, assisting deputy director, interaction with clients, capturing valuation objections, assisting property owners with queries and complaints, establishing logistical routes for City of Cape Town property valuers.
- Contract
- Coordinated document management processes, ensuring timely processing of valuation requests and maintaining accurate records.
- Streamlined data entry procedures, enhancing accuracy and efficiency in generating valuation reports for stakeholder
- Supported the preparation of valuation documentation, facilitating thorough reviews and approvals by senior management
- Assisted in the implementation of a new electronic filing system, improving accessibility and organization of departmental records.
Receptionist and Data Capturer
Donaldson Filtrations
01.2008 - 07.2008
- Handling switchboard, welcoming visitors, managing incoming e-mail and faxes, ordering office supplies, interaction with clients, vendors and manufacturers, intercom calls and announcements.
- Temp employment
- Streamlined appointment scheduling and front desk operations, enhancing office efficiency and improving client satisfaction.
- Managed incoming calls and inquiries, ensuring accurate information dissemination to clients and staff members.
- Captured and maintained critical data in the company database, improving data accuracy and accessibility for team use.p
- Organized and maintained office supplies, contributing to a well-functioning workspace and reducing operational delays.
Receptionist
Mercedes Benz, Claremont dealership
03.2007 - 11.2007
- Handling of switchboard, attending to incoming emails, faxes, and welcoming visitors.
- Temp employment
- Managed front desk operations by greeting clients, directing inquiries, and ensuring efficient communication flow, enhancing customer experience.
- Coordinated appointment scheduling and follow-up communications, contributing to improved client retention and satisfaction rates.CC
- Implemented streamlined check-in processes, reducing wait times and increasing overall efficiency in daily operations.
- Developed and maintained organized filing systems for customer records, ensuring easy access and compliance with data management standards.
Education
Matric Certificate -
Helderberg High School
Cape Town, South Africa12-2006
BA Degree -
University of The Western Cape
Cape Town, South Africa12-2019
Skills
Relationship management
referees
- M, Ngwenya, Mrs., +27 62 693 1759, Plenum Express, PA to Managing Director
- Lezel, Bailey, Ms., +27 73 382 8193, Courier It, Customer Service Manager
- Sibusiso Makwedini, Mr., +27 78 701 8569, Ubuntu Development Forum, Director
- Shahieda, Samsodien, Mrs., +27 21 400 2681, City of Cape Town, Valuations department, Department Administrator
- Shelva Willoughby, Mrs, +27 72 868 5148, Deputy Director, Western Cape Education Department
Timeline
Business Development Manager
Plenum Express
03.2022 - 04.2024
Account Manager
Courier It
01.2018 - 02.2022
Self Employed
Essence Hair
05.2016 - 11.2017
Administrator
Protea Hotel, Head Office
12.2015 - 05.2016
Secretary
Ubuntu Development Forum
10.2012 - 11.2013
Administrative Assistant
Altech Telecommunications
03.2012 - 08.2012
Administrative Assistant
Valuations Department, City of Cape Town
09.2009 - 11.2011
Receptionist and Data Capturer
Donaldson Filtrations
01.2008 - 07.2008
Receptionist
Mercedes Benz, Claremont dealership
03.2007 - 11.2007
BA Degree -
University of The Western Cape
Matric Certificate -
Helderberg High School