NOLUTHANDO PAMELA MSIBI
Customer Service/administration Clerk
Johannesburg,GP
Work Preference
Summary
Detail-oriented professional with over a decade of experience in call center, administration, and healthcare data environments. Skilled in multi-tasking, problem-solving, and executing administrative processes with precision. Committed to delivering results through effective communication and a solution-focused mindset.
Overview
14
14
years of professional experience
Work History
Administration Clerk
Helen Joseph Hospital
Johannesburg
12.2025 - Current
- Opened files for patients in emergency unit using SAP system, ensuring accurate patient records
- Classified patients by Uniform Patient Fee Structure, facilitating proper billing and funding processes
- Register files using the Metrofile system for storage at the Records Department
- Facilitated retrieval of patient files via the Metrofile system to support clinic operations.
- Assisted with patient admissions and discharges using SAP system to streamline patient flow and enhance service delivery
Data Capturer
Helen Joseph Hospital
Johannesburg
07.2023 - 11.2025
- Compiled weekly HAST reports for Johannesburg Health District, detailing TROA, Lost to Follow-up, RIP, and Total Gained in Care to support health program evaluations
- Collected and compiled statistics from counselling linkage officers, patient files, and blood requests/results for Thembalethu Clinic to inform patient care strategies
- Compiled monthly Health Information Statistics and captured data on the H.I.S system
- Verified and captured patient daily visits, including doctor and pharmacy collections
- Transferred data from physical registers (wards, theatre, emergency department) to electronic records daily
- Input accurate data using manual and automated methods, consistently meeting targets
- Recorded personal customer information within secure databases
Cleaner
Helen Joseph Hospital
Johannesburg
08.2020 - 06.2023
- Maintained clean, hygienic environment for patients and staff, promoting health and safety
- Ensured cleanliness and safety of equipment, upholding hygiene standards in wards
- Executed infection control cleaning by scraping and cleaning walls, reducing risk of contamination
- Cleared and sorted waste bins in designated areas
Customer Service Quality Assurance
Innovation Group Business Services
Johannesburg
01.2017 - 10.2017
- Evaluated calls based on the company SLA, processes, and procedures (FCR, AHT, etc.).
- Reviewed call recordings from customer service agents to identify areas for improvement.
- Arranged coaching sessions to help rectify mistakes and help agent build confidence
- Compiled and submitted monthly progress reports to call centre manager, highlighting key trends and agent performance.
Data Capture
AASA (Automobile Association of South Africa)
07.2016 - 12.2016
- Captured client membership information and created/dispatched work orders to streamline service delivery
- Calculated work order pricing and closed cases to ensure accurate billing
- Captured member and customer information accurately into databases, ensuring clean and usable records.
- Verified source documents for completeness, resolving discrepancies before final data entry.
- Maintained confidentiality while handling sensitive personal and operational information.
Customer Service Sales Advisor
H&M (Retail)
02.2016 - 06.2016
- Unpacked and replenished stock, styled merchandise to enhance visual appeal
- Processed customer transactions with accuracy to ensure seamless shopping experience
- Delivered personalized product guidance to customers, driving add-on sales and repeat visits.
- Resolved complaints promptly, maintaining high service standards and customer satisfaction.
- Operated POS transactions accurately, including returns, exchanges, and payment processing.
Inbound Customer Service Consultant
Virgin Mobile
01.2014 - 08.2014
- Processed SIM swaps and updated customer details for prepaid and contract clients to ensure accurate account management
- Resolved billing enquiries for contract customers, enhancing customer satisfaction and retention
- Managed blacklisting and unblacklisting of handsets to safeguard against unauthorized use and protect customer assets
Inbound Customer Service Consultant
Discovery Holdings
Johannesburg
07.2012 - 07.2013
- Handled customer inquiries via phone regarding credit card replacements and delivery
- Addressed billing inquiries while processing credit limit adjustments
- Managed inbound customer inquiries, resolving policy, billing, and service questions with accuracy.
- Processed account updates and service requests across CRM systems, maintaining clean records.
- Investigated complex complaints, coordinating with internal teams to deliver timely resolutions.
Education
Financial Management Delegations of Authority in Public Service
National School of Government
01-2026
Operations Management Framework
National School of Government
01-2026
Comprehensive Call Centre Training
Cornerstone College
01-2007
Matric / Grade 12 - undefined
Kwadedangendlale High School
01-2006
Skills
Patient record management
Records management
Data management
Spreadsheet skills
Effective written and verbal communication
Patient relations
Problem-solving skills
Team collaboration
References
- Brian, Mukhari, Admin Supervisor, 011 489 1011, 071 883 3708, Helen Joseph Hospital
- Mokgadi, Malatji, Supervisor, 011 489 0047, 071 949 8526, Helen Joseph Hospital
- BP, Mathe, Cleaning HOD, 011 489 1064, 060 588 9832, Helen Joseph Hospital
Timeline
Administration Clerk
Helen Joseph Hospital
12.2025 - Current
Data Capturer
Helen Joseph Hospital
07.2023 - 11.2025
Cleaner
Helen Joseph Hospital
08.2020 - 06.2023
Customer Service Quality Assurance
Innovation Group Business Services
01.2017 - 10.2017
Data Capture
AASA (Automobile Association of South Africa)
07.2016 - 12.2016
Customer Service Sales Advisor
H&M (Retail)
02.2016 - 06.2016
Inbound Customer Service Consultant
Virgin Mobile
01.2014 - 08.2014
Inbound Customer Service Consultant
Discovery Holdings
07.2012 - 07.2013
Matric / Grade 12 - undefined
Kwadedangendlale High School
Comprehensive Call Centre Training
Cornerstone College
Operations Management Framework
National School of Government
Financial Management Delegations of Authority in Public Service
National School of Government