Summary
Overview
Work History
Education
Skills
References
Community Service
Timeline
Generic

Noluthando Palesa Gxowa

Customer Service Advisor
Langa

Summary

Energetic and hardworking sales professional offering proven leadership, planning and problem-solving abilities honed over career. Skillfully plans and implements market-driven promotions to acquire new customers and strengthen sales numbers. Expertly coordinates teams and resources to meet business demands. Hardworking focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Customer Service Executive

Teleperformance
Cape Town
12.2024 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.

Customer Service Advisor

EXL services
Cape Town
09.2023 - 12.2024
  • Assisting customers with billing, customer service. Making sure they are happy with their insurance and following up with their payments.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Reviewed customer feedback regularly, using insights to further enhance service delivery methods.

Sales / Support Agent

Home choice
Cape Town
03.2020 - 12.2022
  • Assisting customers with catalogue navigation
  • Ensuring a profession and smooth sale process when capturing orders, capturing sales using tablets.
  • Attending to all customer queries and complaints
  • Identified opportunities for upselling or cross-selling by staying up-to-date with company products/services offerings.
  • Managed client relationships with effective communication and follow-up techniques.
  • Conducted competitor analysis to identify market trends, informing strategic business decisions for the company's benefit.
  • Collaborated with marketing teams to develop targeted promotional materials for prospective clients.

Education

High School - Grade 12

Rhodes High School
01.2019

Diploma - Marketing Management

Boston City Campus
Cape Town
08.2026

Skills

  • Time management

  • Ability to multitask

  • Communication

  • Networking

  • Call centres

Complaint handling

Customer relations

Quality assurance

Building rapport

Work order preparation

Live chat support

Dispute resolution

Account management

Training and mentoring

Email management

Customer service

References

Noluvuyo Rose

076 494 3641

noluvuyo05@gmail.com

Community Service

Vure Wellness Centre, Healthy lifestyle, Board Member, Active in community through Sports and children workshops that I run during school holidays.

Timeline

Customer Service Executive

Teleperformance
12.2024 - Current

Customer Service Advisor

EXL services
09.2023 - 12.2024

Sales / Support Agent

Home choice
03.2020 - 12.2022

High School - Grade 12

Rhodes High School

Diploma - Marketing Management

Boston City Campus

Similar Profiles

CREATE PROFILE
Noluthando Palesa GxowaCustomer Service Advisor