Noluthando Ntombela
Call Center Agent
Johannesburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
2
2
Certifications
Work History
Call Agent
EOH
Johannesburg South Africa
08.2023 - 03.2024
- Built strong customer relationships with empathetic communication and active listening skills.
- Supported colleagues in handling complex cases, fostering a collaborative work environment.
- Contributed to the team''s success by consistently meeting or exceeding performance metrics.
- Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
Education
Business Management
South West Gauteng College
Roodeport South Africa Skills
Quality assurance
Organized Call Center Agent offering [Number]-year career in sales and customer service Committed to quickly and thoroughly answering customer questions Experienced in training new employees on processes and procedures
Friendly Call Agent handles fast-paced call center settings Offering excellence [Skill] and [Skill] abilities
Gathering information
Certification
National Senior Certificate
Timeline
Call Agent
EOH
08.2023 - 03.2024
Business Management
South West Gauteng College