Noluthando Nhlapo
Customer Service Agent
Johannesburg
Summary
Dynamic and results-oriented professional with a proven track record at Europcar Car Rental, excelling in customer service and problem-solving. Leveraged active listening and product knowledge to enhance customer satisfaction and loyalty. Demonstrated expertise in process optimization and efficient teamwork in both healthcare and research settings, significantly improving operational productivity and research quality.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Europcar Car Rental
05.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Medical Records Retrieval Specialist
Intellibpo (Parameds)
10.2022 - 01.2023
- Developed strong relationships with external partners, enabling efficient collaboration on shared projects and initiatives.
- Diligently tracked and reported metrics related to medical record retrieval efforts, providing valuable insights into operational performance.
- Optimized workflow through continuous process improvement, leading to increased productivity within the team.
- Enhanced patient care by accurately and efficiently retrieving medical records for healthcare providers.
- Expedited insurance claims processing by promptly acquiring necessary documentation from various sources.
Biochemistry Lab Assistant
Institute of Chemistry and Biotechnology
03.2021 - 03.2022
- Expedited sample preparation process through effective management of daily workflow schedules.
- Improved lab efficiency by maintaining and organizing equipment, instruments, and supplies.
- Managed inventory effectively by ordering required reagents, chemicals, and supplies promptly as needed.
- Provided training for new lab assistants on proper use of equipment and handling of materials, ensuring consistent quality across the team.
- Assisted in the preparation of scientific reports and manuscripts, contributing to the publication of research findings.
- Enhanced research quality through meticulous data collection and analysis for ongoing projects.
Education
Diploma - Biotechnology
Vaal University of Technology
Vanderbijlpark, South Africa 04.2001 -
NSC - Matric
Zakariyya Park Combined School
Johannesburg, South Africa 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Timeline
Customer Service Representative
Europcar Car Rental
05.2023 - Current
Medical Records Retrieval Specialist
Intellibpo (Parameds)
10.2022 - 01.2023
Biochemistry Lab Assistant
Institute of Chemistry and Biotechnology
03.2021 - 03.2022
Diploma - Biotechnology
Vaal University of Technology
04.2001 -
NSC - Matric
Zakariyya Park Combined School
04.2001 -
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