Summary
Overview
Work History
Skills
Certification
Timeline
SeniorSoftwareEngineer

Noluthando Ndlovu

Safety Representative And Call Centre Representative
Durban

Summary

Dynamic Call Center Representative with proven expertise at WNS, adept at problem-solving and enhancing customer satisfaction. Skilled in complaint resolution and optimizing service delivery, I effectively managed high call volumes while reducing average handling time. Committed to maintaining professionalism and ensuring client satisfaction in every interaction.

Overview

7
7
years of professional experience
5
5
Certificates
2
2
Languages

Work History

Call Center Representative

WNS
08.2022 - 12.2023
  • International campaign that provides UK customers with gas and electricity (British Gas)
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Call Center Representative

Merchants
01.2019 - 03.2021
  • Local campaign (Cell C ) that assists with query’s related to prepaid or contract SIM card
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Call Center Representative

CCI
01.2017 - 02.2018
  • International campaign that provides UK customers will Landline,Broadband and TV service
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Skills

Problem-solving skills

Certification

Basic fire fighting

Timeline

Call Center Representative

WNS
08.2022 - 12.2023

Call Center Representative

Merchants
01.2019 - 03.2021

Call Center Representative

CCI
01.2017 - 02.2018

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Noluthando NdlovuSafety Representative And Call Centre Representative