Noluthando Ndlovu
Safety Representative And Call Centre Representative
Durban
Summary
Dynamic Call Center Representative with proven expertise at WNS, adept at problem-solving and enhancing customer satisfaction. Skilled in complaint resolution and optimizing service delivery, I effectively managed high call volumes while reducing average handling time. Committed to maintaining professionalism and ensuring client satisfaction in every interaction.
Overview
7
7
years of professional experience
5
5
Certificates
2
2
Languages
Work History
Call Center Representative
WNS
2022.08 - 2023.12
- International campaign that provides UK customers with gas and electricity (British Gas)
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Call Center Representative
Merchants
2019.01 - 2021.03
- Local campaign (Cell C ) that assists with query’s related to prepaid or contract SIM card
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Call Center Representative
CCI
2017.01 - 2018.02
- International campaign that provides UK customers will Landline,Broadband and TV service
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Skills
Problem-solving skills
Verbal and written communication
Customer service optimization
Complaint resolution
Inbound phone calls
Call center operations
Certification
Basic fire fighting
Timeline
Call Center Representative
WNS
2022.08 - 2023.12
Call Center Representative
Merchants
2019.01 - 2021.03
Call Center Representative
CCI
2017.01 - 2018.02