Noluthando Mngxongo

• Virtual Personal Assistant
• Waitress at Various Establishments
• Mr. Delivery Express - Customer Service Agent
• Hackett London - Retail Store Assistant
• Liquid Chefs - Promotions

Roles and Responsibilities:

• Support program managers with all aspects of administration processes required to meet recruitment requirements and deadlines.
• Assist in managing the flow of paperwork.
• Perform basic office tasks such as filing, photocopying, scanning, answering phones, greeting visitors.
• Manage the database of candidates and ensure it is accurate and up to date.
• Data entry and capturing.
• Update candidate status information.
• Upload data onto the recruitment database.
• Ensure data and documentation are collected for reporting needs and tracking of applicants.
• Communicate with candidates, when needed, to retrieve incomplete paperwork.
• Utilize Microsoft Word, Excel, and PowerPoint to collate data and create regular reports and presentations.
• Assist and facilitate staff as necessary.
• Assist with business development matters, including marketing material preparation.
• Participate in office meetings and brainstorming sessions.
• Assist with response management from the online application process.
• Assist with arranging interviews, room bookings, collating interview packs and travel wallet packs, and gathering interview feedback.
• Assist with Host Company in-person interviews and/or job fairs.
• Deal with telephone enquiries.
• Perform ad hoc meetings, projects, and requests as required.
• Assist with the interview process and screening of applicants.
• Implement recruiting processes in a consistent manner across service lines.
• Deliver a quality customer-focused service to applicants.
• Ensure adherence to internal policies and procedures and legal requirements.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Improved marketing to attract new customers and promote business.
• Maintained professional, organized, and safe environment for employees and patrons.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved safety procedures to create safe working conditions for workers.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

• Administrative duties including but not limited to: Correspondence, emails, answering phones and screening calls.
• Arranging complex domestic and international travel arrangements.
• Handling expense reports, coordinating scheduling, budgets, and handling confidential company documents.
• Maintained daily task list-arranged meetings, taking down minutes and made appointment with individuals on a priority basis.
• Supported private family and children needs during off hours, nights & weekends.
• Maintained purchases, returns, gifts, invitations, thank you cards, expenses.
• Reason for leaving: Company lay offs due to possible liquidation
• Reference: Luthando Mdiya - 011 568 4332

• Greet and welcome walk in clients in a professional and friendly manner.
• Direct clients to the appropriate person and office/boardroom.
• Answer and screen all incoming calls in a timeous and professional manner.
• Transferring calls to the relevant people.
• Ensure Telephonic messages are accurately taken down and conveyed to relevant people.
• Receive and sort Mail.
• Order office supplies.
• Update office calendar and boardroom allocation for meetings.
• Assist with travel and accommodation arrangements when required.
• Perform other clerical duties such as filing, printing, transcribing adhoc duties.
• Assist the Finance department as required.
• Reason for leaving: Retrenchments due to COVID related implications.
• Reference: Nkululeko Tshabalala 011 883 2274 (M)072 941 6610

• Develop business plans with the assigned accounts Design and develop strategic development strategies and plans.
• Provide assistance with implementing suggested plans and strategies Oversee and examine new strategy progress and development.
• Educate, lead and supervise members of the business development team to ensure the project's achievement.
• Conduct complex analysis to find new market opportunities Investigate existing products and services and compare them with competitors suggest measures for improving customer satisfaction and loyalty.
• Handle business deals operations and activities.
• Oversee the implementation of different contracts.
• Build, encourage and maintain long-term relationships with key stakeholders.
• Create and present a detailed report for upper management.
• Reason for leaving: Six Months Fixed Term Contract
• Reference: Thabo Mkabela 011 655 7031 (M)064 536 3375