Noluthando Mhlanga
Johannesburg,Sandton
Summary
Sales team assistant, experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Organized Team player who builds positive rapport, inspire trust and guides team toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
20
20
years of professional experience
Work History
Sales Management Team Assistant
Ninety-One
5 2017 - Current
- Facilitated successful meetings by preparing agendas, recording minutes, and following up on action items.
- Provided exceptional administrative support to senior leaders, enabling them to focus on strategic decisions.
- Developed strong professional relationships with clients through timely correspondence and excellent customer service skills.
- Improved office efficiency with the implementation of digital filing systems and document templates.
- Streamlined team communication by implementing efficient scheduling and task management systems.
- Coordinated complex calendar management for executives, ensuring optimal time allocation for critical tasks.
- Ensured accurate record-keeping by maintaining an organized database of important company information and documentation.
- Maintained open lines of communication between departments to enhance overall company performance.
- Boosted team morale through the planning and execution of engaging team-building events.
- Supported project completion by coordinating tasks, resources, and deadlines among team members.
- Mitigated potential conflicts within the team by addressing issues proactively and mediating discussions when needed.
- Spearheaded new employee onboarding processes, fostering a welcoming environment for all new team members.
- Managed travel arrangements for executives, ensuring cost-effective solutions and smooth itineraries.
- Mentored and guided employees to foster proper completion of assigned duties.
- Facilitated successful meetings by preparing agendas, recording minutes, and following up on action items
- Provided exceptional administrative support to senior leaders, enabling them to focus on strategic decisions
- Improved office efficiency with the implementation of digital filing systems and document templates
- Developed strong professional relationships with clients through timely correspondence and excellent customer service skills
- Streamlined team communication by implementing efficient scheduling and task management systems
- Coordinated complex calendar management for executives, ensuring optimal time allocation for critical tasks
- Ensured accurate record-keeping by maintaining an organized database of important company information and documentation
- Optimized office workflows by identifying inefficiencies and proposing viable solutions for improvement
- Enhanced team productivity with effective organization of files and documents for easy access
- Maintained open lines of communication between departments to enhance overall company performance
- Supported project completion by coordinating tasks, resources, and deadlines among team members
- Boosted team morale through the planning and execution of engaging team-building events
- Assisted in achieving project goals by conducting thorough research and providing valuable insights to the team
- Mitigated potential conflicts within the team by addressing issues proactively and mediating discussions when needed
- Spearheaded new employee onboarding processes, fostering a welcoming environment for all new team members
- Expedited decision-making processes by compiling comprehensive reports for executive review
- Assembled components with minimal supervision, exceeding expected project milestones
- Managed travel arrangements for executives, ensuring cost-effective solutions and smooth itineraries
- Delivered outstanding support during peak periods or staff shortages to maintain seamless operations
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors
- Contributed to budget management by tracking expenses, processing invoices, and generating financial reports
- Put hazardous materials in properly marked containers to avoid injuries or contamination
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Mentored and guided employees to foster proper completion of assigned duties
- Built strong relationships with customers through positive attitude and attentive response
- Held weekly team meetings to inform team members on company news and updates
- Worked with team to identify areas of improvement and devised solutions based on findings
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Supervised team members to confirm compliance with set procedures and quality requirements
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations
- Promoted high standerds through personal example to help each member understand expected behavious and standards
- Reviewed, implemented and updated company records related to team activities for future reference
Advisor Liaison Consultant
Investec Asset Management (Previously Ninety-One IP)
03.2012 - 04.2017
- Assisted in the development of training materials for new advisors, improving overall team performance.
- Participated in networking events to expand professional connections and attract new clientele.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Conducted thorough reviews of clients'' existing financial plans, identifying areas for improvement or adjustment.
- Streamlined communication processes, ensuring clients received regular updates on their investments and financial plan progress.
- Worked closely with tax professionals to ensure proper tax planning strategies were integrated into each client''s overall financial plan.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Service Account Manager
Momentum Wealth
11.2010 - 02.2012
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Platinum Broker Support Consultant
STANLIB Assets Management (Pty) Ltd
09.2008 - 10.2010
- Understanding the domestic, LISP and offshore products
- Understanding the operational business processes
- Assisting Platinum brokers telephonically
- Responding to brokers by e-mail
- Extensive product knowledge in both unit trusts and Linked products.
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Conducted regular reviews of client accounts to identify areas for improvement or adjustments needed based on changing market conditions.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
- Reviewed stop-loss reporting to customer accounts and complied with policies and procedures for release of information.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Utilized advanced technology tools to streamline operations and improve efficiency within the brokerage team.
- Recorded supporting documentation for phone calls and written correspondence.
- Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
Broker Support Consultant
STANLIB Assets Management (Pty) Ltd
04.2007 - 08.2008
- Organizing marketing material for the Virtual Investment Centre (Stanlib Mobile)
- Training staff on the usage of applications on the Stanlib Mobile laptop
- Understanding the domestic, LISP and offshore products
- Understanding the operational business processes.
- Educated clients on various investment options, empowering them to make informed decisions about their financial futures.
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Analyzed potential investment opportunities using comprehensive research methods to provide valuable insights to clients.
- Cultivated a wide network of professional contacts, increasing referral business and expanding client base over time.
- Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
- Increased client satisfaction by providing tailored investment advice and personalized service.
Call Centre Consultant
STANLIB Assets Management (Pty) Ltd
05.2005 - 05.2006
- Product knowledge and experience in both Linked Investments and Unit Trust
- Financial industry knowledge
- Call Centre knowledge
- Organizational skills
- Good communication skills.
- Maintained detailed records of customer interactions, allowing for informed decision-making regarding future support needs.
- Utilized advanced knowledge of company products and services to provide accurate information and support to customers.
- Implemented new strategies for handling high call volumes during peak hours, resulting in decreased wait times for customers.
- Assisted in the implementation of new software systems, streamlining workflows and improving overall efficiency within the call center.
- Identified trends in common customer issues, enabling proactive improvements in product offerings and support materials.
- Worked closely with management to identify areas for improvement within the call center, leading to increased operational efficiencies over time.
- Upheld high standards of professionalism throughout all interactions with clients, colleagues, and supervisors alike.
Administrator
NHBRC
11.2004 - 01.2005
- Capturing of new business
- Communicating with client telephonically
- Handling queries and posting out information needed on new products.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Collected, validated, and distributed information to employees.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Entered and maintained departmental records in company database.
- Maintained personnel records and updated internal databases to support document management.
Education
Phoenix Collage
04.2001 -
Certificate in Human Resource Management
University of Cape Town
02.2024 - 02.2024
Bachelor of Arts - Communications
University of South Africa
04.2001 -
Certificate in Operations And Productivity
University of South Africa
04.2001 -
Skills
Training Coordination
Personal Information
- Date of Birth: 11/20/1983
- Gender: Female
- Marital Status: Single
References
Kindly contact me for details
Affiliations
I was accepted in the 30% Club cross company mentoring scheme, where I was mentored by Edward Cole who is a Partner at Freshfields Bruckhauns Deringer LLP in London.
Timeline
Certificate in Human Resource Management
University of Cape Town
02.2024 - 02.2024
Advisor Liaison Consultant
Investec Asset Management (Previously Ninety-One IP)
03.2012 - 04.2017
Service Account Manager
Momentum Wealth
11.2010 - 02.2012
Platinum Broker Support Consultant
STANLIB Assets Management (Pty) Ltd
09.2008 - 10.2010
Broker Support Consultant
STANLIB Assets Management (Pty) Ltd
04.2007 - 08.2008
Call Centre Consultant
STANLIB Assets Management (Pty) Ltd
05.2005 - 05.2006
Administrator
NHBRC
11.2004 - 01.2005
Phoenix Collage
04.2001 -
Bachelor of Arts - Communications
University of South Africa
04.2001 -
Certificate in Operations And Productivity
University of South Africa
04.2001 -
Sales Management Team Assistant
Ninety-One
5 2017 - Current
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