Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Work Preference
Accomplishments
Certification
Quote
Languages
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Noluthando Mdobeleli

Supervisor
Cape Town,Western Cape
Noluthando Mdobeleli

Summary

Proven track record in enhancing customer satisfaction and quality standards, notably at Home Choice and Bowler Plastics. Skilled in client communication and problem-solving, achieving significant improvements in service delivery and product quality. Demonstrates strong verbal communication and quality assurance capabilities, driving operational excellence and client loyalty.

Experienced Quality Control Inspector skilled at inspections assessment and reporting on quality issues. Accomplished at helping stuff to improve production through quality control enhancement. Works well with production teams on correcting negative trends and driving improvements.

Overview

17
years of professional experience
1
Certificate

Work History

Msn Agro Seeds, Cape Town, South Africa

Administrative Assistant
07.2023 - 09.2024

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Home Choice , Cape Town

Call Centre
07.2023 - 09.2024

Job overview

  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers by answering questions and responding to inquiries.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Streamlined call center operations for increased productivity by implementing effective communication strategies.
  • Handled sensitive information with discretion, adhering strictly to privacy regulations and company policies.
  • Collaborated with cross-functional teams to resolve escalated issues swiftly, resulting in improved client relationships and loyalty.

Bowler Plastics, Cape Town

Quality Control Inspector
11.2018 - 07.2023

Job overview

  • Inspected incoming and outgoing materials for accuracy and quality.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Performed root cause analysis to identify and resolve defects, improving quality standards.
  • Performed root cause analysis on non-conforming products to identify areas for improvement and prevent future issues.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Collaborated with production staff to establish and meet quality standards
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
  • Streamlined the inspection process, resulting in quicker identification of defects and faster corrective actions.
  • Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
  • Updated quality control records and reports.
  • Recorded inspection and test results on data sheets.
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
  • Monitored product quality at all stages of production process.
  • Followed safety protocols while handling hazardous materials.

Jinkosolar, Cape Town

Supervisor of Factory Operations
01.2013 - 01.2018

Job overview

  • Established clear lines of responsibility among staff members by clearly defining roles and expectations, resulting in increased accountability and performance.
  • Developed strong relationships with suppliers, negotiating favorable contracts to secure high-quality materials at competitive prices.
  • Championed sustainability initiatives within the facility, incorporating eco-friendly practices into daily operations while reducing overall environmental impact.
  • Enhanced workplace safety, implementing strict protocols and conducting regular inspections to minimize accidents.
  • Improved employee performance with comprehensive training programs tailored to individual skillsets and job requirements.
  • Evaluated employee performance through regular assessments, providing constructive feedback and support for continuous improvement efforts.
  • Led team meetings to foster open communication channels among staff members, promoting a collaborative work environment conducive to problem-solving and innovation.
  • Managed inventory levels to ensure optimal stock availability, minimizing waste and reducing costs associated with excess inventory.
  • Collaborated with senior management on long-term strategic planning initiatives aimed at bolstering company growth and profitability.
  • Reduced machine downtime for increased productivity by conducting regular maintenance checks and addressing issues promptly.
  • Created an inclusive work environment by promoting diversity initiatives and fostering a culture of mutual respect among employees.
  • Increased overall production efficiency by identifying bottlenecks in the production process and implementing targeted solutions.
  • Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.
  • Supervised ongoing daily production phases.
  • Monitored daily and weekly key performance indicators to maintain on-track status.

Sunpower , Cape Town

Technician (building Solar)
09.2009 - 08.2012

Job overview

  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.

Nando’s , Cape Town

Cashier and Waitress
02.2008 - 07.2009

Job overview

  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Addressed customer needs and made product recommendations to increase sales.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Used cash registers and credit card machines to cash out customers.

Education

Qumbu Village High School Qumbu

University Overview

Silulo Charlesville

Computer from Computer
11.2019

University Overview

Microsoft Office Windows (word, access, excel,

Powerpoint)

Communication skills, learning skills, adaptability, communication, time management, leadership, problem solving and team work.

Tshwane University of Technology Pretoria, Soshanguve Campus

Office Management And Technology from Accounting Technology And Bookkeeping
08.2006

University Overview

Skills

Problem-solving skills

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Availability
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Timeline

Administrative Assistant
Msn Agro Seeds
07.2023 - 09.2024
Call Centre
Home Choice
07.2023 - 09.2024
Quality Control Inspector
Bowler Plastics
11.2018 - 07.2023
Supervisor of Factory Operations
Jinkosolar
01.2013 - 01.2018
Technician (building Solar)
Sunpower
09.2009 - 08.2012
Cashier and Waitress
Nando’s
02.2008 - 07.2009
Qumbu Village High School
Silulo
Computer from Computer
Tshwane University of Technology
Office Management And Technology from Accounting Technology And Bookkeeping

Matric and Computer certificate

Work Preference

Work Type

Full TimeContract Work

Work Location

On-Site

Important To Me

Company Culture

Accomplishments

Accomplishments

Time Management

Calendar Management

Problem solving

Attention to detail

Certification

Matric and Computer certificate

Quote

Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner

Languages

English
Bilingual or Proficient (C2)

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Noluthando MdobeleliSupervisor