NOLUTHANDO MCHUNU
Operations Supervisor
Johannesburg
Summary
Solid background in overseeing daily operations and ensuring process efficiency. Proven track record of optimizing workflows and enhancing team performance to achieve company objectives. Demonstrated leadership in managing cross-functional teams and implementing strategic improvements.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Operations Supervisor
DashBPO
10.2023 - Current
- Ensure my Team is meeting daily and monthly KPI's
- Provide daily, weekly and monthly Operational feedback
- Motivating team daily and providing weekly updates and reports.
Customer Service Representative
DashBPO
04.2022 - 09.2023
- Assisting customers with scheduling deliveries
- Escalating queries to warehouse for swift delivery
Customer Service Representative
Multichoice Pyt Ltd
05.2013 - 08.2019
- Assisting customers with creating DSTV accounts
- Assisting with reconnecting services
- Assisting with online and technical queries/issues
Education
Software Specialists -
Boston City Campus
01.2010 - 11.2010
Matric - undefined
Diversity High School
01.2004 - 12.2009
Skills
Operations management
Customer relations
Performance monitoring
Staff supervision
Safety oversight
Quality assurance
Team Training
Scheduling coordination
Timeline
Operations Supervisor
DashBPO
10.2023 - Current
Customer Service Representative
DashBPO
04.2022 - 09.2023
Customer Service Representative
Multichoice Pyt Ltd
05.2013 - 08.2019
Software Specialists -
Boston City Campus
01.2010 - 11.2010
Matric - undefined
Diversity High School
01.2004 - 12.2009
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