Noluthando Mbulu

Provide frontline support for a major energy campaign, assisting customers with inquiries related to their energy accounts, billing, and service optimization

- Enhance the customer journey by identifying pain points and delivering tailored solutions that improve satisfaction and retention

- Utilize CRM systems to manage customer interactions efficiently, ensuring accurate documentation and timely follow-ups

- Collaborate with internal teams to escalate complex issues and ensure swift resolution in line with service-level agreements

- Maintain up-to-date knowledge of energy products, tariffs, and regulatory guidelines to provide accurate and compliant information

Collaborated effectively with cross-functional development teams to support operational and strategic initiatives.

- Drafted and implemented new insurance policies, facilitated policy renewals, and managed end-to-end claims processing.

- Logged, investigated, and resolved customer complaints in line with regulatory standards and company protocols.

- Responded to client inquiries with professionalism and accuracy, ensuring high levels of customer satisfaction.

- Proactively generated and qualified leads to support business growth and client acquisition strategies.

Promoted and sold broadband, home phone, and television service packages to new and existing customers, consistently meeting or exceeding sales targets.

- Provided front-line support by handling general inquiries, resolving technical issues, and guiding customers through troubleshooting processes.

- Delivered exceptional customer service by identifying client needs, offering tailored solutions, and ensuring a positive user experience.

- Maintained up-to-date knowledge of products, services, and promotions to effectively communicate benefits and features to customers.

- Collaborated with technical teams to escalate complex issues and ensure timely resolution.