Noluthando Mbonde
Policy Admin Team Leader
Soweto,GP
Summary
Detail-oriented professional with a strong background in policy administration and data management. Skilled in optimizing processes to enhance client acquisition and onboarding, while ensuring compliance and accuracy in reporting. Committed to building lasting relationships with clients and cross-functional teams.
Overview
3
3
Languages
11
11
years of professional experience
Work History
Policy Administration Team Leader
Structured Risk Solutions
08.2023 - Current
- Led administrative team to enhance communication practices, resulting in improved workflow efficiency.
- Optimize project timelines through effective scheduling and resource management ensuring timely delivery.
- Developed training resources and conducted workshops for new employees on operational procedures to facilitate smoother onboarding.
- Administer precise and efficient data management and analysis operations.
- Capture and amend policies in the policy administration system.
- Evaluate captured information within policy administration system and authorize schedule for billing.
- Oversee and guarantee prompt issuance of invoices.
- Coordinate efficient and correct processing of monthly client billing.
- Responsible for data integrity and ensure the schemes are compliant for PPR13 and monthly reporting across various underwriters.
- Responsible for data integrity and ensure the schemes are complying for PPR13 and monthly reporting across various underwriters.
- Foster meaningful connections with clients/business owners, various departments and underwriters
- Created training resources and led workshops for new employees regarding operational procedures.
- Skillfully administer client acquisition and onboarding process with attention to detail
- Attend to daily requests from the claims, finance team, marketing, compliance and ICT teams.
- Aid collection department in effectively recording debit orders using Stratcol system.
- Fostered positive work environment by recognizing achievements and providing constructive feedback to support professional growth.
- resolve complaints filed with ombudsman fais and fsca.
Administration Specialist and Team Leader
Brightrock Life Limited
07.2019 - 07.2023
- Administer administrative duties, organize document workflows, and formulate weekly, monthly, and quarterly reports for cross-departmental application.
- Facilitate smooth office operations via execution of procedure and policy upgrades.
- Facilitated smooth office operations by executing procedure and policy upgrades, enhancing workflow efficiency.
- Analyzed data meticulously to uncover discrepancies. Managed team performance, ensuring adherence to quality assurance protocols.
- Draft contracts for new business ventures and uphold checklist of requirements.
- Ensured all intermediaries utilize correct marketing materials through review and compliance checks.
- Quote preparation and cover proposal.
- Fostering continued participation of existing clients in business endeavors.
- Resolve complaints reported by ombudsman fais and fsca.
- Drafted monthly and daily billing statements while pursuing outstanding debts to maintain cash flow.
- Allocate all bank statements to respective teams
- Respond to daily inquiries from claims policy, finance, marketing compliance, and ICT teams.
- Create premium collection files e.g. debit order and persal.
- Administer credit control on individual policies (prepare cancellation report)
- Generated weekly and monthly collection reports detailing debit orders, persal returned debits, and cancellations for informed decision-making.
- Compiled payment files for commission disbursements.
- Issued invoices and statements for collection fees.
- Managed quality assurance for bank statements and reports to ensure accuracy.
- Prepared and reconciled transactional reports for financial integrity.
- Performed various tasks assigned by management.
Processing Consultant: Life Assistance
Bright Rock Life Limited
07.2018 - 06.2019
- prepared premium collection files for debit order and persal processing, ensuring accuracy and compliance.
- administer credit control regarding individual policies (prepare cancellation report)
- compiled weekly and monthly financial reports on debit orders, persal, returned debits, and cancellations, supporting data-driven decision-making.
- create collection fee invoices and statements.
- Compile payment files for commission disbursement.
- quality assurance oversight on bank statements and reports.
- conducted quality assurance on bank statements and reports, enhancing reliability and transparency of financial data.
- Transfer bank file (receipts) to system.
- Respond to telephone inquiries and daily client questions.
- Completed tasks assigned by team leader and management.
Junior Processing Consultant: Life Assistance
Brightrock Life Limited
10.2017 - 06.2018
- Conducted quality assurance on bank statements and reports to uphold standards.
- Monitored collection processes to maintain financial integrity across all transactions.
- Administer credit control on individual policies (compile cancellation report).
- Generated weekly and monthly reports on debit orders, cancellations, and Persal returns to support financial oversight.
- Monitored collection processes to ensure compliance and accuracy in financial transactions.
- Prepared payment files for commissions due, ensuring timely disbursement.
- Conducted reconciliation of transactional reports for financial integrity.
- Uploaded bank receipts to system for accurate record-keeping.
- Created collection fees invoices and corresponding statements.
- Reconciled transactional reports to ensure accuracy and uphold financial integrity.
- Responded to client inquiries via telephone daily, maintaining high service standards.
- Assisted manager with various tasks to enhance operational efficiency.
Junior Processing Consultant: Life Assistance
Brightrock Life Limited
03.2016 - 09.2017
- Assess process and conclude death claims.
- generate claims report for pending claims.
- compiled claims log and facilitated benefit distribution for payments.
- generated reports on pending claims to track processing status.
- logging application forms into policy administration platform.
- prepared and submitted collection files for debit order and Persal transactions; compiled reports on returned debits, cancellations, and transactions to ensure accurate financial records.
- manage telephone inquiries.
- conducting filing, scanning, and copying tasks.
- completed tasks specified by management.
Administrative Support
Wits Health Consortium With Department of Health
05.2015 - 11.2015
- Office support services.
- Managed and located files for efficient access and retrieval.
- Retrieve files prepared for payment
- Managed copying and scanning of documents for departmental allocation. Performed efficient faxing and organized filing of essential paperwork.
- Distributed copies to appropriate departments to enhance information flow.
- Capture and enhance ICT systems.
- Resolving certification backlog.
- Fingerprint collection.
- Oversee call inquiries.
- Aide to management in client tracking and tracing and servicing walk-in clients.
- Assisted administrative team in identifying and proposing enhancements to internal processes and systems.
Education
Diploma - Information Technology
PC Training And Business College
Johannesburg 04.2001 -
High School Diploma -
Immaculata Secondary School
Soweto 04.2001 -
Skills
Data analysis
Data accuracy management
Workflow planning
Strategic decision-making
Training
Staff development
Teamwork and collaboration
Problem-solving
Relationship building
Customer service
Analytical skills
Timeline
Policy Administration Team Leader
Structured Risk Solutions
08.2023 - Current
Administration Specialist and Team Leader
Brightrock Life Limited
07.2019 - 07.2023
Processing Consultant: Life Assistance
Bright Rock Life Limited
07.2018 - 06.2019
Junior Processing Consultant: Life Assistance
Brightrock Life Limited
10.2017 - 06.2018
Junior Processing Consultant: Life Assistance
Brightrock Life Limited
03.2016 - 09.2017
Administrative Support
Wits Health Consortium With Department of Health
05.2015 - 11.2015
Diploma - Information Technology
PC Training And Business College
04.2001 -
High School Diploma -
Immaculata Secondary School
04.2001 -