Noluthando Khanyile
Pietermaritzburg
Summary
Results-driven Field Service Engineer with 7 years of experience in technical support and customer service. Expertise in adapting to evolving technologies while ensuring strong client communication. Committed to enhancing operational efficiency and client satisfaction through effective problem-solving and a history of performance recognition.
Overview
18
18
years of professional experience
Work History
Field Service Engineer
Gijima
Cape Town
04.2024 - Current
- Performing onsite installation, modification and maintenance of systems and equipment to examine functionality and performance.
- Troubleshot and repaired critical equipment faults, significantly reducing downtime for clients.
- Provided follow-up support to ensure high levels of customer satisfaction.
- Prepared detailed service reports, offering clients insights into equipment status and maintenance needs.
- Providing on-site services and installing new systems to optimise work solutions and avoid disruptions.
- Worked well under pressure to complete time-sensitive repair work and restore key equipment to operational status.
- Responded efficiently to Security Operations Centre requests, addressing urgent issues promptly.
- Monitored service performance and ensured achieved SLA's.
- Delivered exceptional customer service through proactive engagement and feedback implementation.
- Addressing queries and concerns with professionalism according to the industry best practices, standards, and governance frameworks.
- Resolved equipment malfunctions within target timescales.
- Configured software and functions following specifications to structure and standardise process.
- Documented repairs in log book to track history and maintain accurate records.
- Adapted swiftly to new technologies and equipment through ongoing professional development.
- Carried out routine maintenance on a wide variety of equipment to keep electrical components working at peak levels.
- Responded promptly to emergency call-outs, restoring equipment functionality under tight deadlines.
IT Technician
Health Systems Trust
Zululand District
06.2019 - 03.2024
- Established workstations for users, ensuring optimal setup with appropriate cables, equipment, and software.
- Delivered technical support to Department of Health staff, effectively resolving diverse issues across internal and external applications.
- Conducted training and provided guidance on National CCMDD synchronization to enhance user understanding and system compliance.
- Performed routine audits of systems and software, applying fixes and enhancements to ensure compliance with IT standards.
- Upgraded hardware promptly to minimise service disruptions.
- Configured networks to meet performance requirements.
Functions Manager
Isivuno Products
University of Zululand
03.2018 - 03.2019
- Drove company growth with proactive mindset and results-oriented plans for business operations.
- Coordinated strategic plans for administrative services management and optimisation to best use available resources.
- Led team of 25 employees, fostering a collaborative environment to meet project deadlines efficiently.
- Monitored staff performance and developed improvement plans.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Oversaw compliance with regulatory standards, passing all inspections without any violations.
- Implemented cost-saving strategies, resulting in a 15% reduction in operational expenses over two years.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Sourced vendors and suppliers for business needs and negotiated terms for optimum service delivery.
- Enhanced customer satisfaction levels by 20% through the introduction of a new feedback system.
- Directed crisis management efforts during unforeseen events, minimising disruption to operations.
Banqueting Coordinator
African Pride Melrose Arch Hotel
Johannesburg
07.2014 - 03.2018
- Answered mailed, emailed, telephoned and in-person requests for service and information.
- Managed smooth operations and communicated timely updates to coordinate administrative activities.
- Coordinated project timelines, delegating tasks to team members to meet deadlines efficiently.
- Managed deadlines and progress across team to facilitate project delivery within stipulated timelines.
- Scheduled and distributed work to other staff members to enhance productivity and avoid scheduling conflicts.
- Liaised with clients to gather requirements, set expectations, and deliver updates, fostering strong relationships.
- Administered customer feedback surveys, analysing results to identify areas for service enhancement.
Front Office Duty Manager
Tsogo Sun - The Ridge Hotel
Witbank
08.2008 - 06.2014
- Managed front office operations to maintain exceptional guest service standards in a high-volume environment.
- Handled guest complaints with empathy and professionalism, resolving issues promptly to maintain positive relationships.
- Supervised a team of reception staff, providing training and development to improve performance and service quality.
- Implemented strategies to maximise room occupancy and revenue, closely monitoring booking trends and adjusting rates accordingly.
- Analysed customer feedback to identify areas for improvement and implemented changes to enhance guest experience.
- Prepared detailed reports on front office performance, highlighting achievements and identifying challenges for management review.
Education
Diploma - Information Technology
Alison
01-2024
Certificate of Higher Education - Information Technology
IT Certification Academy
Pietermaritzburg, KZN01-2020
Matric -
Sacred Heart Secondary School
Verulam01-2001
Skills
- Strategic leadership
- Technical support
- Troubleshooting
- On-site and remote support
- IT Asset Management Systems
- Documentation management
- Efficient response to SLA
- Time management
- Team collaboration
- Client communication
- Customer relationship management
- Training facilitation
- Employee training
- Problem solving
- Overseeing call loads
- System installation
Timeline
Field Service Engineer
Gijima
04.2024 - Current
IT Technician
Health Systems Trust
06.2019 - 03.2024
Functions Manager
Isivuno Products
03.2018 - 03.2019
Banqueting Coordinator
African Pride Melrose Arch Hotel
07.2014 - 03.2018
Front Office Duty Manager
Tsogo Sun - The Ridge Hotel
08.2008 - 06.2014
Diploma - Information Technology
Alison
Certificate of Higher Education - Information Technology
IT Certification Academy
Matric -
Sacred Heart Secondary School