Noluthando Jojozi

• Manage 48H vandalism tickets & process management.

- Chasing customer POs to ensure work delivered to the customer is claimed back

-Invoice customer purchase orders for all regions.

- Attend and resolve customer & supplier escalations.

- Audit and resolve problematic WRF tickets.

-Set regional monthly targets and push each region to achieve target and track revenue progress.

• Manage Thuthukisa project

- SOW completion tracking and push for work completion and documents submission.

- Liaising with the customer to resolve any escalations/ issues.

- Project quoting, invoicing & payments confirmations.

• Manage Neteco project

- SOW completion tracking & quality assurance for sensor installations -

Liaising with the customer to resolve any escalations/ issues.

- Project quoting, invoicing & payments confirmations.

• Manage BAU project
• - Doc packs compilation and pushing for SOW completion.
• -Tickets tracking and invoicing
• Analyze 48H dashboard design logic and provide probable implementations to be able to provide solutions to system errors to improve work efficiency
• Subcontractor Management

-Manage subcontractor escalations & resolve them accordingly.

-Conduct system trainings.

-Initiate and issue subcontractor purchase orders and ensure POs are approved & issued to the subcontractors nationally.

-Push subcontractors to complete the Scope of work and load their documents for customer approval on time ensuring that long pending tickets are processed and closed. -Review & sign subcontractor preliminary certificates for invoicing.

• Management of national project administrators

-Conduct trainings for new onboarded project administrators

-Ensure tickets are handled by the teams from end-to-end

-Resolve regional escalations received from both the customer and subcontractors.

-Ensure contingency plan and arrangements are made for the regional work to continue when project administrators take leaves.

• Manage regional project administrators for all 7 regions.
• set monthly targets for regional PAs and push for revenue targets to be reached.
• Spares management & audits for all 7 regions to ensure all spares booked out are claimed accordingly.
• Subcontractor management and initiating deductions & credit notes requests when needed.
• Manage & resolve customer escalations for all 7 regions
• Push subcontractor tickets for processing & closure
• Manage and track invoicing for all regions. Project quoting, invoicing & payments confirmations.
• Hold weekly project administrator meetings for progress review of running tickets and a closure strategy.

• Ensures operational admin is managed by completing preventative maintenance requirements, calling for site equipment repairs, maintaining equipment inventories by managing tickets end-to-end using the OWS system.
• Manage regional consumables by tracking, billing and auditing.
• Scheduled cross-functional meetings, tracked action items, and maintained follow-up logs for project teams.
• Prepared status reports, presentations, and dashboards using Excel and PowerPoint for management review.
• Monitored project timelines, highlighting delays and supporting corrective actions with stakeholders.
• Confirm customer POs and compile preliminary certificates for invoicing.
• Revenue tracking and invoicing to meet monthly targets.
• Note and resolve regional customer escalations.
• Liaise with subcontractors.

• Scanned items into packing workflow, ensuring correct quantities and reducing order errors.
• Packed groceries and merchandise accurately for customer orders, maintaining product integrity throughout handling.
• Checked packaged goods for damage, shortages, and quality issues before dispatch.
• Sorted stock by category and expiry date, supporting efficient rotation and freshness control.

Assisted residents with indigent applications, ensuring accurate completion and timely submission