Noluthando Duma
Durban
Summary
Bachelor of Social Science graduate with a specialization in Industrial Psychology from the University of Kwazulu-Natal. Experienced in administrative support, event coordination, content creation, and customer service. Active blog writer on Substack with beginner knowledge in SEO, content marketing, and social media marketing. Passionate about leveraging communication and problem-solving skills to contribute to dynamic teams.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Assistant
Cotton-on retail store
05.2023 - 10.2023
- Boosted sales by 20% through customer engagement and upselling techniques.
- Implemented new sales strategies with team members, increasing store performance by 30%.
- Coordinated promotional events and visual displays, raising revenue by 25%.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
Volunteer Admin/Library Assistant
Austerville Library
02.2019 - 07.2019
- Led orientation sessions for new library users, increasing engagement by 30%.
- Developed and enforced new library policies, improving service accuracy by 25%
- Coordinated events, boosting community participation by 40%.
- Provided administrative support, literacy support and enhancing operational efficiency.
Education
Bachelor of Social Science in Industrial Psychology and Business Management -
University of Kwazulu-Natal
Durban, South Africa12.2023
Durban Academy High School
Durban, South Africa12.2019
Skills
- Organizational & Time Management
- Communication & Collaboration
- Content Creation & Editing
- Event Coordination & Customer Service
- Administrative Support & Problem Solving
- Microsoft Office Suite & Social Media Management
- Keyword Research & SEO
Accomplishments
Prefect leader in matric
Christian association leader in high school
History subject prize winner for 2 years in high school
Drivers license
Certification
- SEO Semrush certificate (completed)
- End user Certificate @Added Advantage Academy (completed)
- Social media Marketing Hubspot (in progress)
- Content marketing Hubspot (in progress)
Languages
English
Bilingual or Proficient (C2)
Zulu
Bilingual or Proficient (C2)
Volunteer Experience
Community Volunteer, Austerville Community Hall, Durban, South Africa, 02/2023, 04/2023, Organized and facilitated community events aimed at providing food and necessities to less advantaged individuals., Committed to making a positive impact in the community by teaching kids how to read and write
References
Available upon request
Timeline
Sales Assistant
Cotton-on retail store
05.2023 - 10.2023
Volunteer Admin/Library Assistant
Austerville Library
02.2019 - 07.2019
Bachelor of Social Science in Industrial Psychology and Business Management -
University of Kwazulu-Natal
Durban Academy High School
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