NOLUTHANDO DUBASI
Customer Care Representative
Orlando West
Summary
Dynamic CRM Consultant with a proven track record at FAW SA, enhancing customer satisfaction through effective issue resolution and strategic CRM management. Skilled in critical thinking and teamwork, I excel in identifying process improvements and delivering exceptional service, ensuring seamless customer experiences and fostering strong client relationships.
Overview
2026
2026
years of professional experience
Work History
CRM Consultant
FAW SA
01.2024 - Current
- Identified opportunities for process improvement by analysing trends in customer service inquires logged on CRM
- Enhanced customer satisfaction with prompt issue resolution through effective CRM management
- Dealt diplomatically with challenges and conflicts as and when necessary
- Assisted clients with various vehicle issues as well as warranty registrations.
- Provide customer with technical advice and roadside assistance.
- Assisting with call centre administration work.
Customer care consultant
Isuzu Motors SA
5 2022 - 9 2023
- First call resolution consultant
- Check customers interest on buying vehicles
- Logging cases for customer complaints
- Emailing out leads to dealerships
- Compiling Truck Report to find out progress company trucks that are off road
- Sending out emails to recall vehicles on specific recall campaigns
- Initiating variable warranties and vin stickers.
Yes, Candidate Call Taker
Automobile Association SA
07.2021 - 04.2022
- Confirming of customer details
- Selling panic button device to potential customers
- Working shifted hours for roadside assist
- Organising and dispatching roadside assistance to customers
- Activation of cancelled memberships
- Verification of customer personal details to update customer profiles.
Warm up agent
3 Way Marketing
03.2021 - 06.2021
- Warming up leads for different sales campaigns
- Selecting leads for sales
- Data clean-up
Education
Warranty Policies & Procedures Certificate - undefined
01.2024 -
Matric - undefined
Southview High School
01.2017 - 11 2017
Digital Marketing: Drafting a winning strategy certificate -
MANCOSA
05.2023 - 6 2023
References
- Siyabonga Jwambi, AA ECC Supervisor & Team leader, 084 963 0258, siyabonga.jwambi@aasa.co.za
- Paul Motlafi, Isuzu Senior Case Manager, 081 557 5168, paul.motlafi@isuzu.co.za
- Thandeka Makatene, FAW SA Team leader, 068 121 2537, betty@gmail.com
Skills
Great customer service skills
Multitasker
Excellent written and verbal communication skills
Critical Thinking
Active Listening
Team Leadership Qualities
CRM strategy development
Teamwork and Collaboration
Timeline
Warranty Policies & Procedures Certificate - undefined
01.2024 -
CRM Consultant
FAW SA
01.2024 - Current
Digital Marketing: Drafting a winning strategy certificate -
MANCOSA
05.2023 - 6 2023
Yes, Candidate Call Taker
Automobile Association SA
07.2021 - 04.2022
Warm up agent
3 Way Marketing
03.2021 - 06.2021
Matric - undefined
Southview High School
01.2017 - 11 2017
Customer care consultant
Isuzu Motors SA
5 2022 - 9 2023