Noluthando Dlamini
Virtual Assistant
Soweto
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Language
Work History
Transcriptionist
Sigma-ai
Remotely
11.2022 - Current
- Returned printed and electronic form dictated reports for physician's review, signature and corrections.
- Used headsets and transcribing software to take dictation of medical documents.
- Performed QA metrics, productivity metrics and daily reviews of post-QA reports adhering to transcription quality assurance standards.
- Tracked and documented processes, communications and report status to remain organized and meet deadlines.
- Transcribed dictated files and video recordings.
Customer Service Representative
Paricus
Remotely
03.2022 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected and analyzed customer information to prepare product or service reports.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recorded account information to open new customer accounts.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to customer requests for products, services and company information.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, and Tablets
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Researched product and issue resolution tactics to address customer concerns.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Delivered world-class customer service to internal and external customers.
- Investigated and resolved accounting, service and delivery concerns.
Paralegal
Duduzile Hlebela Inc
01.2019 - 01.2020
- Dealt with RAF matters: responding to all notices, arranging all medico legal experts’ appointments and follow up on medical reports
- Liaising with Road Accident Fund, Advocates and
- Plaintiff attorneys
- Dealing with telephone and email queries from doctors, Plaintiff Attorneys and the fund
- Prepared Executive Summary to send to the fund to get an offer
- Diary management for the Attorney
- Drafted Defendants Plea
- Drafted Notices, letters and Outcome and Liability for the fund
- Prepared brief for the fund and counsel
- Requested settlements, appointment of legal experts from the fund
- Appoint in terms of Rule 36(1) &(2)
- Uploaded documents on Caselines.
Legal Secretary
BH Taula Attorneys
01.2019 - 01.2019
- Managed the Switchboard
- Offer welcome drinks to visitors
- Prepared documents such as Subpoenas, Summons and Legal brief
- Drafted letters to doctors, clients and Defendant
- Attorneys
- Scheduling client appointments to medical experts
- Taking notes during legal meetings and consultations
- Prepared all Notices such as Rule 34, Set-down,
- Removals, and Pleadings etc
- Prepared Pre-trial minutes
- Prepared Article 19 Affidavit
- Managed Petty cash
- Prepared matters from beginning up to trial
- Diary management for both Attorneys
- Arranged travelling for both Attorneys.
Registrar's Clerk
Gauteng Local Division High Court
01.2016 - 01.2017
- Updated statics on a regular basis
- Captured matters that were allocated trial dates on the High court system
- Prepared Rule (39)22 to be granted by Judge
- Allocated Case Management dates
- Prepared Case Management roll
- Attended Case Management court and assisted the
- Judge whether the matter was trial ready
- Assisted the Judge to Certify the matter trial ready
- Provided all administrative support duties
- Criminal Appeal
- Received and acknowledged review matters from various magistrates’ courts
- Registered the reviews and allocated a reference number and thereafter allocated to the Judge
- Updated the register once the reviews were back from the Judge
- Assisted public, Attorneys and Advocates with queries
- Received and acknowledged Criminal Appeals from various magistrates court
- Allocated Appeal number to new matters and sent them to the Nation Prosecution Authority for them to allocate court dates on these matters
- Received mental health care centre Applications to be reviewed by the Judge
- Prepared the Criminal Appeal roll
- Provided all administrative support duties.
Registrar's Clerk- Civil
Gauteng Local Division High Court
01.2012 - 01.2016
- Section
- Prepared Rule (46)11 to be granted by the Judge
- Allocated dates for all Admission of Advocates and also prepared the files to be taken to court
- Assisted the public, Attorneys and Advocates with all their queries
- Allocated new trial dates for new applicants.
Court | Typist
Gauteng Local Division High
01.2010 - 01.2012
- Typed Motion matters granted in court
- Typed Divorce matters granted in court
- Typed Default matters granted in court
- Typed Civil matters granted in court
- Typed Criminal matters granted in court
- Registered new matters on the High Court System
- Handled enquiries from public, Attorneys and
- Advocates
- Filling in the general office and Archives
- Provided administrative support.
Education
Matric -
Jordao College
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No Degree - Teaching English As A Foreign Language Course
Teacher Record
Online 11.2022 - 11.2022
Skills
Protea Glenundefined
Timeline
Transcriptionist
Sigma-ai
11.2022 - Current
No Degree - Teaching English As A Foreign Language Course
Teacher Record
11.2022 - 11.2022
Customer Service Representative
Paricus
03.2022 - 11.2022
Paralegal
Duduzile Hlebela Inc
01.2019 - 01.2020
Legal Secretary
BH Taula Attorneys
01.2019 - 01.2019
Registrar's Clerk
Gauteng Local Division High Court
01.2016 - 01.2017
Registrar's Clerk- Civil
Gauteng Local Division High Court
01.2012 - 01.2016
Court | Typist
Gauteng Local Division High
01.2010 - 01.2012
Matric -
Jordao College
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