Summary
Overview
Work History
Education
Skills
Additional Information
Volunteering
Timeline
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Nolutando Nkonzo

Nolutando Nkonzo

Thandi
Cape Town

Summary

Thandi is a dynamic and resourceful professional with extensive experience at Eskom Holdings SOC, excelling in stakeholder management and strategic planning. She has a proven track record in enhancing customer satisfaction and optimizing project efficiency. As a Talented Manager with expert leadership, planning and organizational skills built during her successful career, she smoothly equipped employees to independently handle daily functions to meet customer needs.

Being an effective leader and analytical problem-solver, she is highly committed in applying training, monitoring and evaluation and morale building to enhance employee engagement in order to boost performance.

Thandi has a hardworking mentality to maintain good quality of services and products. Known for adaptability and consistently meeting changing organizational needs, seeking to transition into a new field where these skills can be applied to drive efficiency and success, and being dedicated to adapting and thriving in diverse professional settings, she would be the best choice for most positions she may apply for.

Even at the time she was a student, because of her proficiency in all subjects, she voluntarily took a leadership role, side by side with her teacher, where she excelled in teaching other learners to assist them to acquire college and university entry requirements. This to an extent demonstrates how much of a born leader she is!

Being a result driven management professional with proven ability to lead teams to success, her strong focus is on achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence, Thandi is a diligent trainer and mentor with exceptional management abilities.

Overview

28
28
years of professional experience

Work History

Acting Communication Stakeholder Manager

Eskom Holdings SOC
10.2017 - 03.2020
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Improved marketing to attract new customers and promote business.
  • Controlled costs to keep business operating within budget and increase profits.

Social & Economic Development Manager

Eskom Holdings SOC
01.2005 - 03.2020
  • Identified, evaluated and assessed about 30 projects/annum that had the potential to be sustainable for grant funding considerations.
  • Prepared the necessary documentation for presentation to various committees for approval of funding requests.
  • Implemented projects, followed by monitoring and evaluation to ensure sustainability.
  • Improved overall project efficiency by setting clear goals, milestones, and expectations for the development team.
  • Balanced competing priorities and resource constraints to deliver optimal results within the context of project timelines and budgetary restrictions.
  • Branding and marketing to create the goodwill and enabling environment by implementing high impact flagship Corporate Social Investment projects through publications using internal and external media.
  • Chairing incident investigation meetings in order to minimize safety hazards in the business.
  • Doing personal development plans, job compacts and performance appraisals for staff.

Training and Development Officer

Eskom Distribution
04.2001 - 12.2004
  • Successfully facilitated in the achievement of regional targets of gender and racial equity through aggressive recruitment and selection of learners from the universities and technical colleges.
  • Successfully facilitated the permanent placement of learners into the business within specified time frame through consultation with line managers; subsequently reducing the training by almost 50%.
  • Streamlined onboarding processes for new hires, expediting their integration into the company culture and job responsibilities.
  • Improved learners skill sets by developing and implementing comprehensive training programs based on the needs of the business.
  • Evaluated employee performance and tailored individual development plans to address areas of improvement.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Trained over 120 students with graduation rate of over 100% for over four years.

Production Pharmacist

AstraZeneca Pharmaceuticals
11.1993 - 06.1999
  • Provided subject matter expertise on pharmaceutical manufacturing processes to support cross-functional teams involved.
  • Effectively managed resource allocation within the department while consistently meeting operational targets despite fluctuating workload demands.
  • Maintained strict quality control standards for all products, ensuring compliance with regulatory requirements.
  • Improved production efficiency by streamlining processes and implementing best practices in pharmaceutical manufacturing.
  • Ensured proper calibration and maintenance of all laboratory instruments used in the production process, preventing errors due to faulty equipment performance.
  • Optimized inventory management strategies, reducing waste and ensuring timely delivery of raw materials for production needs.
  • Conducted thorough investigations into deviations or out-of-specification events, identifying root causes and implementing corrective actions to prevent recurrence.
  • Dispensing drugs and providing professional counseling on the intake of medication.

Hospital Pharmacist

Leratong Government Hospital
02.1993 - 10.1993
  • Verified safety and accuracy of physician orders.
  • Dispensed and procured medicinal products and supplies used in hospital.
  • Developed effective relationships with physicians, nurses, and other healthcare professionals to ensure optimal communication and collaboration in patient care.
  • Provided accurate drug information to healthcare providers on the safe use of medications within the hospital setting.
  • Maintained strict compliance with relevant laws, regulations, policies, and procedures related to hospital pharmacy practice.
  • Collaborated with interdisciplinary healthcare teams to optimize patient care plans, resulting in improved therapeutic outcomes.
  • Served as a preceptor for pharmacy students and residents, helping them develop vital clinical skills and knowledge.
  • Fostered culture of safety and vigilance within pharmacy, leading by example in adhering to regulatory standards and practices.
  • Improved patient adherence to treatment plans by providing detailed consultations and tailored medication counseling.
  • Optimized patient safety by identifying and substituting medications with high-risk side effects with safer alternatives.
  • Drove improvements in medication dispensing accuracy, meticulously organizing and overseeing pharmacy's dispensing processes.
  • Educated patients on proper medication use.
  • Counseled patients regarding proper intake of medications.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Hand counted controlled medications, measured liquids and reconstituted antibiotics.
  • Reconstituted oral liquids.

Graduate Intern Pharmacist

Red Cross War Memorial Children's Hospital
01.1992 - 12.1992
  • Supported pharmacists in optimizing patient care through accurate medication preparation, including compounding and labeling.
  • Demonstrated commitment to continuous learning by staying up-to-date on new medications and treatment protocols.
  • Utilized clinical knowledge to assist pharmacists in evaluating therapeutic appropriateness of prescribed medications for individual patients'' conditions.
  • Assisted patients in navigating their medication regimen by providing clear instructions on proper usage and administration techniques.
  • Participated in quality improvement initiatives aimed at enhancing overall pharmacy performance and patient experience.
  • Enhanced pharmacy efficiency by assisting with inventory management and effectively organizing drug storage areas.
  • Contributed to a positive work environment by collaborating with fellow interns, pharmacists, and pharmacy technicians.
  • Provided exceptional customer service to patients, fostering trust in the pharmacist-patient relationship through open dialogue about health needs and concerns.
  • Improved patient outcomes by accurately dispensing medications and providing thorough medication counseling.
  • Maintained detailed records of all dispensed medications to ensure accuracy while meeting required reporting standards.
  • Collaborated closely with multidisciplinary healthcare teams to optimize each patient''s medication therapy and overall health outcomes.
  • Advocated for patient needs by attending interdisciplinary team meetings and offering valuable insights on potential medication-related issues or solutions.
  • Gained valuable insight into the pharmaceutical industry through active participation in professional development opportunities and conferences.
  • Promoted patient safety by conducting thorough drug utilization reviews to identify potential drug interactions or contraindications.
  • Counseled patients on new medications and OTC products.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Provided friendly customer service at drop-off and pick-up counters.
  • Followed department policies, procedures and best practices for pharmacy operations.
  • Monitored inventory levels and notified pharmacist of items requiring reorder.
  • Educated patients on proper medication use.
  • Managed drug and supply inventories.
  • Counseled patients regarding proper intake of medications.
  • Advised patients on medication side effects and contraindications and explained proper administration.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
  • Reconstituted oral liquids.

Education

Master of Science - Engineering Business Management

The University of Warwick
United Kingdom
04.2001 -

Bachelor - Bachelor of Pharmacy

University of The Western Cape
Cape Town, South Africa
04.2001 -

Skills

Analytical skills

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Additional Information

My Hobbies are:

  • Volunteering - twice a month, I volunteer in a Homeless Organization by leading devotions and serving breakfast and cleaning up, when done.
  • Travelling is something I also enjoy as it exposes one to different "world" in order to broader one's horizon.
  • Baking is something I have developed to an extent of profit making.

Volunteering

As a fully accredited Local Preacher in Methodist Church of Southern Africa, I lead devotions twice a month in a Homeless Non Profit Organization. This is not just about preaching the text from the Bible, but I also motivate people so that they can look forward to life amidst the challenges they go through.

Timeline

Acting Communication Stakeholder Manager

Eskom Holdings SOC
10.2017 - 03.2020

Social & Economic Development Manager

Eskom Holdings SOC
01.2005 - 03.2020

Master of Science - Engineering Business Management

The University of Warwick
04.2001 -

Bachelor - Bachelor of Pharmacy

University of The Western Cape
04.2001 -

Training and Development Officer

Eskom Distribution
04.2001 - 12.2004

Production Pharmacist

AstraZeneca Pharmaceuticals
11.1993 - 06.1999

Hospital Pharmacist

Leratong Government Hospital
02.1993 - 10.1993

Graduate Intern Pharmacist

Red Cross War Memorial Children's Hospital
01.1992 - 12.1992

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