NOLUSINDISO SINDI MALULWANE

Airports Company South Africa (ACSA) – Cape Town International Airport

Performed senior-level operational responsibilities across multiple airport environments, including Landside Operations, Cargo Terminal, General Aviation Area (GAA), and remote operational sites. Provided leadership, coordination, and stakeholder management while ensuring operational continuity, compliance, safety, and service excellence.

Key responsibilities and achievements:

• Managed and coordinated operations across multiple business areas, including Cargo Terminal, General Aviation Area, Oval Business Park, and remote sites.
• Led stakeholder engagement initiatives with tenants, government agencies, service providers, and airport partners to improve operational efficiency and address service delivery challenges.
• Implemented operational improvement initiatives, including QMS audits, risk assessments, compliance monitoring, and corrective action tracking.
• Coordinated infrastructure and maintenance-related matters to support safe and efficient airport operations.
• Supported the development and implementation of operational procedures, SOPs, and governance frameworks.
• Managed operational risks and escalations, ensuring alignment with ACSA safety, security, and compliance requirements.
• Provided leadership and guidance to operational teams while coordinating resources to maintain service delivery standards.

Career Progression Note:
Performed senior-level duties in an acting capacity for an extended period while awaiting formal role mapping and organisational alignment.

• Coordinated infrastructure maintenance and development projects to manage airport (terminal) capacity and maintain a high level of infrastructure availability in a safe operating environment. Managed real-time capacity for exceptional circumstances (events/weather related) in coordination with the AMC.
• Facilitated and regulated capacity for each process, managing pressure points in passenger and aircraft flow to enhance operational efficiency.
• Collaborate, direct and coordinate operations stakeholders to ensure passengers and aircraft are processed efficiently.
• Ensure that operations is executed in accordance with existing contract (SLA).
• Ensured compliance with statutory regulations, SOPs, and operational standards to maintain safety and operational integrity.
• Pursued continuous improvement initiatives with respect to the end to end process on behalf of operations.
• Identified and monitored abnormal events (deviation from the norm) in collaboration with other departments and implemented remedial action.
• Analyse events and engage for a long-term solution for continuous improvement.
• Researched best practices for operational processes and initiated new concepts for facilitation, coordinating implementation across the Operations division.
• Managed results of ASQ and QMS surveys and defined corrective action.
• Ensure stable employee relations by managing conflict and creating a positive working environment.
• Build, support and maintain healthy diverse internal (peers, unions, team) as well as external (service providers etc.) relationships and implement remedial actions required to ensure achievement of organisational goals.
• Secured stakeholder approval for new initiatives from stakeholders for new initiatives to improve facilitation of passengers and aircraft. Use established forums like the AOC and AOA to obtain synergy and complete cooperation and ownership.
• Ensure effective and regular communication of new statutory regulations, organisational standards, policies and procedures to ensure full awareness amongst stakeholders.
• Identified problems in the operations process and resolved in a timely manner.
• Coordinated and managed project tasks to support project delivery within established budgets and timelines.
• Liaised between customers and management to ensure smooth operations delivery.
• Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
• Managed scheduling and logistics for staff, optimising resource allocation to meet project deadlines.
• Coordinated maintenance and repairs of office equipment and facilities, ensuring a functional working environment.

• Supported growth in advertising income and developed a long-term sustainable model.
• Support the strategy implementation plans for advertising sales and ensure continuous engagement with relevant markets.
• Analyse usage and operations data for the Advertising team to maximise the programmes' potential to attain the envisaged objective.
• Support the implementation of digital/static/experiential advertising campaigns.
• Conducted media research and provided technical support to stakeholders, enhancing campaign effectiveness.
• Ensured adherence to advertising regulations and standards.
• Assist in the implementation of a seamless integration model for airport advertising concessionaires to meet the needs of advertisers and brands.
• Build, support and maintain healthy, diverse internal and external relationships to ensure achievement of organisational goals.
• Assisted in managing company risk exposure by identifying and implementing risk control measures to minimise liability.

• Supervised landside operations to optimise efficiency and service delivery.
• Coordinate end to end process in the landside and manage service delivery improvement.
• Monitored and evaluated service level agreements with stakeholders (agencies and airlines) to ensure compliance and performance standards.
• Ensure adherence to contractor SLA benchmarks in the terminal in the Landside and remedial action taken.
• Conducted daily audits of operational processes to ensure compliance with standards.
• Facilitated passenger flow to enhance capacity and operational efficiency.
• Perform an operational liaison function between internal and stakeholders.
• Compiled monthly performance reports for stakeholders to analyse operational effectiveness.
• Supported management in executing Ground Transport Department projects and activities.