Nolundi Mbombo Sangcozi
Team Leader
Langa,WC
Summary
Honest and Reliable & Hard worker Good Communication Skills & willing to learn. Self-reliant and goal-orientated Flexible and adaptable to the needs of situations
Overview
16
16
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service Team Leader
SA Commercial
06.2022 - 02.2024
- Monitor and ensure service level, productivity, and performance metrics are met for the team.
- Provide front-line direction to Customer Service Centre Consultants ensuring quality service is provided in each interaction.
- Maximize productivity through effective staff scheduling and management of absenteeism.
- Query handling (emails, Webchat, WhatsApp, social media) Omni Channel.
- Coaching, Performance improvement Plan, Monitoring productivity and Quality Management.
- Conduct spot checks on the CRM system (Zendesk) to ensure accurate and complete information- Monitor emails to improve quality.
Sales Team Leader
SA Commercial
10.2021 - 06.2022
- Interview and select new recruits.
- Delegate Tasks and Set Deadlines.
- Set Sales Targets and Motivate Sales Team.
- Prepare Sales Reports.
- Dialler administrator.
- Analyse performance data to develop individual and team performance.
- Maintain good discipline and time keeping within the environment.
Sales Team Leader
Inspire
10.2018 - 11.2019
- Assist Managers in Sales Strategy Development.
- Keep Informed of New Products and Services.
- Recruit, Train, and Coach the Sales Team.
- Delegate Tasks and Set Deadlines.
- Set Sales Targets and Motivate Sales Team.
- Prepare weekly and monthly Sales Reports.
Inbound Team Leader
Direct Axis
01.2014 - 09.2018
- Analyze performance data to develop individual and team performance.
- Prepare weekly and monthly reports on team performance.
- Identify training needs for the team/individuals and action on their resolution.
- Ensuring all operational targets and service benchmarks are achieved.
- Interview and select recruits.
- Maintain good discipline and timekeeping within the environment.
New Acquisitions (Loan Specialist)
Direct Axis
05.2011 - 01.2014
- Promoting the Direct Axis Personal loan facilities.
- Risk assessment and management.
- Provide support and advisory services to clients.
- Selling of embedded products.
- Assisting clients with loans and completing of a Contract.
Debt Negotiator
Direct Axis
07.2008 - 05.2011
- Keep tracking outstanding debts.
- Plan a course of action to recover owed money.
- Locate and contact debtors.
- Negotiate payoff deadlines and payment plans.
- Handle customers' questions or complaints.
- Identify gaps in the system and recommend solutions.
- Build trust with debtors.
Education
High School - Grade 12
Vista High School
Cape Town12-2006
Bachelor's Degree - Business Administration
Tertiary School in Business of Administration
01.2007 - 01.2011
Skills
- Honest and Reliable
- Hard worker
- Good Communication Skills
- Willing to learn
- Self-reliant
- Goal-orientated
- Flexible
Team management
Customer service excellence
Call center experience
Technical support
Personal Profile And Skills
- Honest and Reliable
- Hard worker
- Good Communication Skills
- Willing to learn
- Self-reliant and goal-orientated
- Flexible and adaptable to the needs of situations
- Able to Work Under Pressure
- Able to Work with People of Different Cultures
- Adaptable person yet very ambitious
- Very focused and self-disciplined
- Good organizational skills
Education Qualifications
Grade 12, English, Afrikaans, Biology, Mathematics, Geography, History, Technology, Arts and Culture, Tertiary School in Business of Administration, Bachelor's Degree in Business Administration, 2007 – 2011, Certificate of completion (1st Year), Incomplete
Personal Information
- ID Number: 8809220497081
- Health Status: Excellent
- Criminal Record: None
- Date of Birth: 09/22/88
- Gender: Female
- Nationality: South African
- Driving License: Code 08 (B)
- Marital Status: Married
Disclaimer
I hereby declare that the information written above is true and correct.
Timeline
Customer Service Team Leader
SA Commercial
06.2022 - 02.2024
Sales Team Leader
SA Commercial
10.2021 - 06.2022
Sales Team Leader
Inspire
10.2018 - 11.2019
Inbound Team Leader
Direct Axis
01.2014 - 09.2018
New Acquisitions (Loan Specialist)
Direct Axis
05.2011 - 01.2014
Debt Negotiator
Direct Axis
07.2008 - 05.2011
Bachelor's Degree - Business Administration
Tertiary School in Business of Administration
01.2007 - 01.2011
High School - Grade 12
Vista High School