AVIWE NGWEXANA
Senior Sales Representatives
Langa
Summary
Driven and people-oriented service and sales professional with over six years of experience in high-pressure call centre environments. Proven ability to handle inbound and outbound communication across multiple channels including phone, email, chat, and social platforms. Skilled in qualifying leads, solving problems quickly, and building long-term client trust while meeting performance targets. Adept at using CRM tools like Salesforce, SAP, Zendesk, and Tableau to manage pipelines and report on performance. Thrives in target-driven environments, with a track record of converting leads into loyal customers. Known for empathetic communication and staying calm under pressure. Ready to bring strong communication, sales insight, and energy to a growing admissions and outreach team.
Overview
7
7
years of professional experience
2013
2013
years of post-secondary education
Work History
Customer Service Agent
WNS - Allstate Insurance
01.2024 - Current
- Help U.S. customers with car, home, and landlord insurance.
- Resolve billing issues and make policy changes via SAP.
- Provide calm and professional support to confused or elderly clients.
Client Support and Sales
Old Mutual
01.2022 - 01.2024
- Handled inbound and outbound sales calls from warm leads.
- Upsold additional services while maintaining excellent service standards.
- Used Salesforce to manage client records and track engagement.
- Acted as a trusted advisor for new and existing customers.
Customer Service Agent
Merchants - Builders Warehouse
01.2019 - 01.2022
- Took calls and emails to check stock, prices, and process orders.
- Resolved checkout and delivery issues, helping increase conversions.
- Liaised with debtors department for contractor account queries.
Education
Matric -
Southern Suburbs Youth Academy
Operations Management - undefined
Tshwane University of Technology
01.2017 - 01.2018
Skills
- Inbound & outbound client engagement
- CRM systems: Salesforce
- CRM systems: SAP
- CRM systems: Zendesk
- CRM systems: Tableau
- Problem-solving and first-call resolution
- Lead qualification and conversion
- Multilingual: English
- Multilingual: Xhosa
- Multilingual: Afrikaans
- Open to shifts
- Open to weekends
- Open to remote collaboration
Technical And Language Skills
SAP, Salesforce, Zendesk, Tableau, Microsoft Office, Skype, Shopify (basic), Fluent, Fluent, Intermediate
References
References shall be provided upon request due to POPIA
Timeline
Customer Service Agent
WNS - Allstate Insurance
01.2024 - Current
Client Support and Sales
Old Mutual
01.2022 - 01.2024
Customer Service Agent
Merchants - Builders Warehouse
01.2019 - 01.2022
Operations Management - undefined
Tshwane University of Technology
01.2017 - 01.2018
Matric -
Southern Suburbs Youth Academy
Similar Profiles
Lynn WhitehouseLynn Whitehouse
LCSA at Allstate/WNSLCSA at Allstate/WNS
RAHUL KATARIARAHUL KATARIA
Senior Operations Associate at WNSSenior Operations Associate at WNS
Arpita MallikArpita Mallik
Senior Analyst at WNSSenior Analyst at WNS
Mveliso MakendlanaMveliso Makendlana
Retail sales associate at Rushda RichardsRetail sales associate at Rushda Richards
Siyolisiwe MgumaneSiyolisiwe Mgumane
Registered Nurse at Phindie Mbeki HealthcareRegistered Nurse at Phindie Mbeki Healthcare