Nolufuzo Sono

Coordinating Logistics: Organizing and scheduling training sessions, meetings, and events, including booking venues, arranging catering, and ensuring necessary equipment and materials are available.

2. Program Administration: Managing training programs, including creating and distributing course materials, maintaining training records, and tracking participant progress.

3. Communication: Coordinating with trainers, facilitators, and participants to ensure everyone is informed and prepared for training sessions.

4. Budgeting and Cost Management: Managing training budgets, including negotiating with vendors, tracking expenses, and ensuring cost-effectiveness.

5. assessment and analysis: Identifying training need and gaps, and developing strategies to address them.

6. Training Material Development: Creating, updating, and reviewing training materials, including manuals, guides, and presentations.

7. Facilitation and Delivery: Delivering training sessions, leading discussions, and facilitating group activities.

8. Evaluation and Feedback: Developing and implementing evaluation methods to assess training effectiveness, and collecting feedback from participants to improve future training sessions.

9. Compliance and Certification: Ensuring training programs meet organizational and industry standards, and obtaining necessary certifications or accreditations.

10. Reporting and Record-Keeping: Maintaining accurate records of training activities, including participant attendance, assessment results, and certification records.

11. Vendor Management: Researching, selecting, and managing relationships with external training vendors and providers.

12. Technology Support: Troubleshooting technical issues with training equipment, software, and platforms.

• Monthly creditors’ reconciliations for East London
• Sorting out supplier queries
• Telesale Able to perform reception duties
• Filing recons
• Capturing advertising debit notes and capturing expenses
• Scanning invoices to system

• FNA - CCR PRP Capturing of application form Calling Clients All office duties
• Policy Administration: Assisting with policy issuances, renewals, and cancellations, as well as maintaining accurate policy records and files.
  
  2. Claims Support: Providing administrative support for claims processing, such as data entry, document scanning, and correspondence with claimants.
  
  3. Client Communication: Responding to client inquiries, resolving issues, and providing exceptional customer service via phone, email, or in-person.
  
  4. Data Entry and Management: Accurately entering policy, claim, and client data into insurance software systems, and maintaining up-to-date and organized records.
  
  5. Document Preparation: Preparing and processing documents such as policies, endorsements, and certificates of insurance.
  
  6. Billing and Invoicing: Generating and processing invoices, as well as managing accounts receivable and payable.
  
  7. Compliance and Regulatory: Ensuring compliance with industry regulations, laws, and company policies, such as maintaining licenses and certifications.
  
  8. Office Management: Maintaining a organized and efficient office environment, including ordering supplies, managing mail, and coordinating office events.
  
  9. Reporting and Analysis: Generating reports and analyzing data to support business decisions, such as policy sales, claims trends, and customer demographics.
  
  10. Special Projects: Assisting with special projects, such as marketing campaigns, new product launches, or system implementations.
  
  11. Team Support: Providing administrative support to insurance agents, brokers, or underwriters, such as preparing reports, answering phones, and making travel arrangements.
  
  12. Insurance Software Management: Maintaining and troubleshooting insurance software systems, such as agency management systems (AMS) or policy administration systems.
  
  13. Audit and Quality Control: Participating in internal audits and quality control initiatives to ensure accuracy and compliance with company standards.
  
  14. Customer Relationship Management (CRM): Maintaining accurate and up-to-date customer information, and using CRM systems to track interactions and communications.
  
  15. Industry Research: Staying current with industry trends, regulations, and best practices to support business decisions and improve office operations.