Nolufefe Luti

• RESPONSIBILITIES:
• Face to face counseling
• Referral and follow up of psychosocial challenges that may hamper employee work performance
• Absenteeism Management of more than 750 employees
• Employee lifestyle management including HIV Management
• Stress, post traumatic shock and Fatigue Management
• Liaise with internal and external stakeholders
• Substance Abuse Management
• EAP marketing and promotion
• Achievements:
• Successfully organized HIV/AIDS day
• Managed and motivated employees to be productive and engaged in work
• Accomplished multiple tasks within established timeframes

RESPONSIBILITIES:

• Generating and submitting daily performance reports using VTS,SAP, Excel IPMS
• Liaise with port’s terminal operators, port control and other relevant stakeholders
• Perform terminal oversight
• Commitment plans coordination for following week and monitoring and analysis of that
• Port performance reporting on weekly and monthly basis
• Identifying areas of improvement and concerns in business operational areas (causes of deviations in plans and actuals)
• Monitoring performance metrics and key performance indicators (KPIs) to assess effectiveness and collecting, compiling and analyzing performance related data to identify trends and areas for improvement
• First line reporting of all incidents at ports
• Call Port control ,jetty colleagues to confirm all resources required for execution(tug boats,pilot boats,tug master,pilot,berthing crew etc)
• Near real time event reporting.
• Ensure effective monitoring of all plans, quarterly, monthly weekly and daily and report to Head office.
• Compare and analyze current day’s plan against actual execution.
• Monitor implementation of plans for action by Senior Operations Managers.
• Analyzing and interpreting KPIs(Turnaround time, Anchorage waiting time,Berth occupancy,Berth utilization) to effectively manage total logistics chain.
• Establish and capture reasons for deviations and communicate to relevant managers to ensure speedy recovery and port operations are not halted.
• Monitor end-to-end flow of cargo through port system.

• RESPONSIBILITIES:
• Dealing with internal and external clients
• Verification and acceptance of all cargo dues /cancelling and cash orders(to enable data captures to capture correct data into SAP system and customer to be invoiced correctly)
• Ensure correct charges per cash clients
• Receive and accurately receipt all debtor payments in order to ensure that debtor allocations are accurate when captured from cash summary
• Reconciliation of deposits
• Identifying leaseholder in terms of commodities worked at leasehold berths
• Issue hot work permits to customers authorizing them to perform hazardous work in high risk areas of TNPA property
• Issue permits and vehicle discs to clients authorizing them to have access to TNPA property
• Supply accurate information regarding vessels arriving, departing and shifting within ports to agents and public
• Issue Craft and Pilot exemption certificates
• Also issue vessel clearances for yachts and vessels
• Calculating of Dry dock /Syncrolift charges and port dues
• Reporting to senior management on all risks and progress on risk reduction
• Achievements:
• Nominated by members in department as Transnet Culture Ambassador
• Peer Educator

RESPONSIBILITIES:

• Identify and follow-up on outstanding amounts to minimize potential bad debts.
• Initiate request for interim payment for total payment.
• Liaise with clients in writing and telephonically with regards to queries.
• Reconcile debtor and allocation of payments to ensure validity and accuracy of debtors ageing.
• Liaise with shipping agents for all Import and Export issues.
• Accurate allocation of payments / direct banking.
• Clearing of debtor accounts in SAP to minimize unallocated credits.
• Ensure all debt is collected before or on due date and minimize 60 and 90 days ageing bucket.
• Follow up on customer credit query / disputes with regards to incorrect billing / invoicing.
• Ensure good customer relations in order to enhance company’s image.
• Handle and resolve customer queries and disputes.
• Raising of interest on late payments and for non-compliance.
• Compliance with SOP, CFRC (Critical Financial Requirement and Control) and TNPA Credit Management Policy.
• Forecast and monitoring of cash flow.
• Assist internal and external auditors.
• Split and distribute daily invoices to clients and to ensure invoices are received and payments are made on due date.
• Reprint invoices as and when requested by client or department to ensure payments are effected in full.
• Provide clients with electronic invoices and statements.
• Ensuring that new tariff on system is correct before it’s made available for customers to capture new cargo dues for new financial year.
• Capturing of marine and cargo due orders
• Ensure correct tariff/service is captured to eliminate under recoveries.
• Ensure all data capture errors are corrected prior to invoicing to make certain that (1) revenue is complete, (2) that statistical data is accurate and (3) that claims are minimized.
• Assist accountant and other departments with Ad Hoc requests.

• RESPONSIBILITIES:
• To provide customer services to department and both internal & external clients
• Handle enquiries regarding train times/arrivals/delays and attend to general queries
• Record daily events for statistical report and conducting station audits
• Report & helps in investigating incidents happen in premises
• Completing weekly & monthly reports for management and conducting customer surveys on trains and stations
• Receive, record and dispose of property found on Metrorail trains and premises
• Issue tickets and collect fares from customers(passengers) at ticket office
• Compiling of daily cash flow statements
• Making announcements regarding train times/delays/arrivals
• Capture timecards and leave for staff
• Streamlined call handling processes for improved efficiency and reduced wait times
• Implemented process improvements based on performance metrics analysis, leading to increased productivity within department

• Provide emotional support and counseling to individuals with epilepsy and their families.
• Help them cope with the diagnosis, treatment, and social implications.
• Work with individuals to assess their needs and develop personalized plans.
• Coordinate services and support to address their needs.
• Educate people about epilepsy, its effects, and management.
• Raise awareness to reduce stigma and promote understanding
• Advocate for the rights and needs of individuals with epilepsy.
• Support access to healthcare, education, and employment opportunities.
• Engage with communities to identify needs and develop support programs.
• Collaborate with healthcare providers, schools, and other organizations.
• Facilitate support groups for individuals with epilepsy and their families.
• Develop and lead educational programs and workshops(was involved in their woodwork workshop,supervising them while they making furniture to sell to community)
• Ensuring clients physical,emotional and psychological well being crucial by encouraging open communication and validate their feelings.
• Connect individuals with relevant resources, services, and professionals.
• Build relationships with healthcare providers, schools, and other organizations.
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

Done all of the above with empathy, understanding, and a commitment to empowering individuals with epilepsy and their families.

Assist with daily activities, like feeding, toileting, or mobility

Encourage independence and self-care skills:

Help develop and implement personalized plans for students.

Address specific needs, goals, and interventions.

Family support and counseling:

Provide emotional support and counseling to families

Help them cope with their child's condition and related challenges.

Group work and activities:

Lead or assist with group activities, like therapy sessions or social skills groups.

Promote socialization, skill-building, and fun!

Observations and assessments:

Observe students' behavior, progress, and challenges.

Contribute to assessments and reports to inform support plans.

Collaboration with multidisciplinary teams:

Work with teachers, therapists, and healthcare professionals.

Share knowledge and insights to ensure comprehensive support.

Advocacy and empowerment:

Promote students' rights, inclusion, and participation.

Support self-advocacy and empowerment.

Research and resource development:

Research best practices and resources for cerebral palsy support.

Contribute to developing resources and programs for the school.

Building relationships and trust:

Establish positive relationships with students, families, and staff.

Foster trust, respect, and open communication.

Reflection and professional development:

Reflect on your experiences, challenges, and learning.

Pursue ongoing professional development to enhance your skills.

Project Management (Short Course)

• Management Development Program
• Continuing education in Commercializing Innovation, The Essentials of Managerial Finance, Economics for Managers, Marketing and Customer Service Management, Effective People Management Practices, Developing Cutting-edge Leadership Competence

• Subjects: Social Work, Psychology, Anthropology/Sociology, Social Welfare, Community Work Practice, Public Administration, Philosophy
• Social Work
• Member of S A Council For Social Service Professions