Nolubabalo Faith Mhlonitshwa
Faith
Kenilworth, Johannesburg South
Summary
I was born and raised in South Africa. I am a professional educator with strong background in developing and implementing engaging curriculum. Adept at fostering collaborative learning environment that encourages student growth and achievement. Skilled in classroom management, lesson planning, and adapting to diverse educational needs. Known for reliability and flexibility, ensuring smooth and effective teaching operations.
Overview
8
8
years of professional experience
Work History
Telkom SA
- I worked in the field of Telecommunication as well as Information technology for Seven years for a company called Telkom SA. The job entailed installation of underground communication cable, fixing of faulty cables and telephones. The work environment was dynamic and constantly changing, which helped shape me into the person I am today.
Technical Support Engineer
Telkom South Africa
01.2001 - 08.2008
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
Education Management - Honors degree
MANCOSA University
Johannesburg, South Africa05-2023
PGCE - Physical Sciences major
MANCOSA University
Johannesburg, South Africa01-2022
Bachelor of Science degree - undefined
Walter Sisulu University
Mthatha, South Africa01-1999
High School - undefined
Khulanathi High School
Mthatha, South Africa01-1995
Skills
Student engagement
Classroom instruction
Curriculum implementation
Group instruction
Classroom management
Lesson planning
Motivating students
Interests
My hobbies include participating in various sports, from squash, soccer, and cricket, to listening to music I live an active lifestyle but tend to focus on the finer things in life I believe that balance is an important philosophy for my lifestyle, and I greatly emphasize trying my best to be well-rounded I am a passionate individual, which can be seen through how I conduct myself I have a creative side that I like to express through my work I have a hunger for knowledge and enjoy learning and experiencing new things I am a team player and enjoy the company of my colleagues and friends and family
PERSONAL QUALITIES
- Strong determination and willpower.
- I am a level-headed individual who can stay calm in high-pressure situations.
- I can be flexible and adjust to the situation at hand.
- I am a problem solver, often finding solutions quickly and efficiently when required.
- I am very supportive and consider myself a genuine team player.
Timeline
Technical Support Engineer
Telkom South Africa
01.2001 - 08.2008
Telkom SA
PGCE - Physical Sciences major
MANCOSA University
Bachelor of Science degree - undefined
Walter Sisulu University
High School - undefined
Khulanathi High School
Education Management - Honors degree
MANCOSA University