Microsoft Outlook
NOLOYSISO SEHERI
The Bronx
Summary
Proven leader with a track record of enhancing team performance at Plus 94 Research through effective call monitoring and quality assurance. Skilled in fostering stakeholder relationships and driving continuous improvement. Excel in adaptability and team collaboration, significantly boosting project success rates. Proficient in Microsoft Word, Excel, Outlook and posses strong written communication abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
3
3
years of professional experience
Work History
Call Centre Supervisor
Plus 94 Research
06.2023 - Current
- Monitored call quality using reports, and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Assisted in the recruitment and training of new call centre agents.
- Communicated best practices among on-site personnel to align efforts and goals.
- Compiled weekly report tracking the attendance of call centre agents.
- Scheduled online team meetings/briefings at the request of the manager.
- Conducted floor operations to ensure productivity of call centre agents.
- Data Sourcing and recruited respondents for projects.
- Data capturing as and when requested.
- Translating or facilitating the translation of project scripts as and when requested.
Account Manager
Priority Performance Projects
06.2021 - 06.2023
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Develop and maintain effective and collaborative relationships with internal and external stakeholders.
- Organizing facilities and details such as event venues, décor, catering, entertainment, transportation, invitee list, special guests, equipment, promotional material etc.
- Plan and execute pre-event marketing. Running Social Media pages.
- Proactively handling any arising issues and troubleshooting any emerging problems on the event day.
- Conduct post-event evaluation to inform future events.
Education
Bachelor of Commerce - Human Resources Management
MANCOSA
Auckland Park, South Africa12.2026
High School Diploma -
Edenglen High School
Eden Glen, South Africa12.2013
Skills
- Schedule Coordination
- Quality Assurance
- Coaching and Mentoring
- Interpersonal Skills
- Team Collaboration
- Continuous Improvement
- Adaptability and Flexibility
- Reliability
- Written Communication
- Microsoft Word, Excel, Outlook,
Software
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Timeline
Call Centre Supervisor
Plus 94 Research
06.2023 - Current
Account Manager
Priority Performance Projects
06.2021 - 06.2023
Bachelor of Commerce - Human Resources Management
MANCOSA
High School Diploma -
Edenglen High School
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