Summary
Overview
Work history
Education
Skills
Certification
Languages
References
Hobbies and Interests
Affiliations
Accomplishments
Timeline
Generic
Noloyiso Princess Ndleleni

Noloyiso Princess Ndleleni

Port Elizabeth,South Africa

Summary

Accomplished professional with extensive expertise in team leadership, supply chain management, and branch operations. Demonstrates strong problem-solving and decision-making authority, ensuring regulatory compliance and operational efficiency. Proficient in business intelligence tools and project management, with a proven track record in budget control and performance monitoring. Adept at fostering customer relations and enhancing organisational awareness through effective communication. Committed to leveraging skills in recruitment, training, and staff management to drive organisational success.

Confident and proactive leader with exceptional organizational and interpersonal skills, capable of managing teams and operations seamlessly. Proven ability to drive sales and enhance customer satisfaction through strategic planning and team development. Committed to delivering outstanding results and fostering growth in operations management role.

Overview

17
17
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

BRANCH MANAGER

ALBATROSS TRANSPORT SERVICES
Port Elizabeth, Eastern Cape
01.2025 - 04.2025
  • Reviewed and analyzed sales data to identify growth opportunities.
  • Managed daily operations to ensure smooth running of the branch.
  • Developed and implemented strategies for increased customer satisfaction.
  • Oversaw recruitment process, ensuring selection of competent staff members.
  • Maintain strong relationships with clients, ensuring satisfaction and resolving issues.
  • Overseeing daily operations, managing inventory, and ensuring compliance with company policies and regulations.
  • Ensured branch met all regulatory requirements for safe operation.
  • Ensure employees are always wearing clean PPE to represent the quality and standards of the company.
  • Revise, review, and implement SOP.
  • Adherence to company policies and procedures, industry regulations, and safety standards.
  • Ensure employees' medical certificates, driving licenses, PDPs, port permits, access cards, and inductions are up to date.
  • License discs, vehicle insurance, and traffic fines are paid up.
  • Provide training to employees such as first aid, firefighters, and safety representatives.
  • Assist clients on arrival through immigration and customs formalities.
  • Coordinated with other branches for seamless service delivery.
  • Resolved customer complaints swiftly, maintaining company's reputation.
  • Implemented new training programmes for improved staff performance.
  • Conducted regular performance reviews for continuous employee development.
  • Fostered a positive work environment, improving overall team morale.

OPERATIONS SUPERVISOR

PORT ELIZABETH CONTAINER TERMINAL
Port Elizabeth, Eastern Cape
10.2017 - 06.2024
  • Plan and coordinate vessel arrivals and departures, including berth location, yard space, and stowage planning.
  • Monitoring key performance indicators (KPI's) providing feedback and conducting performance reviews.
  • Supervise stevedoring companies ensuring adherence of port regulations.
  • Supervise the lashing and unlashing of cargo to ensure that it is secured on the vessel.
  • Compliance with workplace safety and health requirements.
  • Coordinate cargo receiving and dispatching operations, ensuring efficiency and safety.
  • Monitor vessel operations and productivity and identify areas for improvement.
  • Managing port inventory ensuring adequate stock levels and efficient tracking.
  • Generate reports on operational performance, and productivity.
  • Deploy and manage staff and equipment to meet operational demands.
  • Leading and motivating a team of port workers assigning tasks and monitoring performance.
  • Training new employees, mentoring existing staff and fostering a culture of continuous improvement.
  • Facilitating communication between shipping lines, customs officials, vessel agents and TNPA.
  • Monitoring and controlling operational costs optimizing resources utilization to minimize expenses.
  • Monitor and control performance in all operations areas from the gate, yard, rail, reefers and waterside using NAVIS N4 and SPARCS.
  • Conduct standard operations procedure, Planned job observation and one on one sessions.
  • Conduct safety drills and audits to adhere to safety regulations.
  • Trained supervisor to handle international maritime dangerous goods (IMDG) and Abnormal cargo.
  • Developed and deepened relationships with customers, vendors and internal stakeholders.
  • Monitored supply chain and managed all logistics functions for company.

CARGO COORDINATOR

NGQURA CONTAINER TERMINAL
Port Elizabeth, Eastern Cape
10.2010 - 09.2017
  • Plan and schedule the movement of cargo through the port, including receiving and dispatching, storage, and transportation.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintain strong communication with various stakeholders, including shipping companies, and internal teams.
  • Manage and verify all relevant cargo documentation and customs declarations.
  • Adhere to safety and regulations within the port.
  • Inspect cargo for damages and ensure that the correct cargo is loaded.
  • Track and manage cargo inventory, ensuring accurate records and minimizing discrepancies.
  • Address and resolve all delays and issues arising during cargo handling.
  • Ensure all cargo operations are conducted safely and in accordance with safety regulations.
  • Handling of perishables citrus and general cargo protocols.
  • Manage all container areas from Quayside, yard, rail, reefers and the gate.
  • Management of stevedoring companies.
  • Experience in handling cold treatments containers known as STERI.
  • Oversaw daily operations to achieve high productivity levels.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

TEAM LEADER

KHANGELA HYGIENE CLEANING INDUSRY
Port Elizabeth, Eastern Cape
01.2008 - 01.2010
  • Leading and guiding the cleaning team, monitoring their performance, and ensuring tasks are completed efficiently and effectively.
  • Inspecting cleaned areas to ensure they meet company standards, and client expectations.
  • Inducting new staff, providing ongoing training on cleaning techniques, and operating equipment.
  • Responding to clients' needs, communicating with clients daily about their demands.
  • Maintaining adequate stocks of cleaning supplies, monitoring the equipment condition, and ensuring it is well maintained and safe.
  • Creating work schedules, allocating tasks to team members, and managing absences.
  • Motivating and building morale within the team.
  • Ensure employees are always wearing the correct PPE.
  • Fostered a high-performing environment to drive productivity and quality.
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Encouraged open communication, fostering a positive work culture.
  • Conducted regular performance reviews to identify areas of improvement for each team member.
  • Generates and analyze reports on daily basis.

Education

Certificate of Higher Education - MATRIC

EMVUMELWANO HIGH SCHOOL
Peddie, Eastern Cape
01.1995 - 12.1995

CARGO COORDINATOR COURSE - SHIPPING & LOGISTICS CERTIFICATE

SHOOL OF PORT OPERATIONS
Port Elizabeth, Eastern Cape
05.2010 - 09.2010

Certificate of Higher Education - N3 BUSINESS STUDIES

IQHAYIYA TECHINCAL COLLEGE
Port Elizabeth, Eastern Cape
01.1997 - 06.1997

Certificate of Higher Education - COMPUTER STUDIES

CAPE COMPUTER SCHOOL
Port Elizabeth, Eastern Cape
01.2009 - 06.2009

Certificate of Higher Education - SUPERVISORY DEVELOPMENT PROGRAMME

MARITIME SCHOOL OF EXCELLENCE
Port Elizabeth, Eastern Cape
01.2014 - 04.2014

Skills

  • Problem solving
  • Decision-Making authority
  • Organizational awareness
  • Customer relations
  • Attention to detailed
  • Business intelligence tools usage
  • Team Leadership
  • Port operations
  • Regulatory compliance knowledge
  • Adaptability
  • Project management tools proficiency
  • Time efficiency
  • Staff management
  • Supply chain management
  • Budget control
  • Performance monitoring
  • General and refrigerated cargo management
  • MS office proficiency
  • Recruitment and training
  • Communication proficiency
  • Branch operations

Certification

  • SDP Certificate (Overview of the Organisation, Shipping Industry, Personal Mastery, Measuring Performance, Supervisory Skills, Role and Responsibilities of a Supervisor, Safety at the Terminal)
  • CC6 Certificate (International Trade, Safety & Legislation, Operations)
  • Computer, Cape Computer College.
  • Driver's License, Code B
  • N3 Business Studies

Languages

English
Fluent
Xhosa
Proficient (C2)
Afrikaans
Intermediate

References

  • Mr. S Budaza, Operations Manager, Port Elizabeth Container Terminal, Siyamthandaza.budaza@transnet.net, 072 898 8471
  • Mrs. Peggy Vena, Operations Coordinator, Port Elizabeth Container Terminal, Peggy.vena@transnet.net, 072 341 1651
  • Mrs. Nobesuthu Qwakanisa, Operations Manager, Port Elizabeth Container Terminal, Nobesuthu.qwakanisa@transnet.net, 066 371 1548
  • Mr. T Mketile, Operations Manager, Ngqura Container Terminal, Thembelani.mketile@transnet.net, 083 452 3003
  • Vishan Pather, General Manager, Albatross Offshore Services, peopsgeneralmanager@albatross.co.za, 073 555 4400

Hobbies and Interests

  • Community involvement
  • Writing
  • Learning languages
  • Gardening
  • Sports
  • Reading

Affiliations

Mentoring, travelling and football

Accomplishments

Award in operations performance

Timeline

BRANCH MANAGER

ALBATROSS TRANSPORT SERVICES
01.2025 - 04.2025

OPERATIONS SUPERVISOR

PORT ELIZABETH CONTAINER TERMINAL
10.2017 - 06.2024

Certificate of Higher Education - SUPERVISORY DEVELOPMENT PROGRAMME

MARITIME SCHOOL OF EXCELLENCE
01.2014 - 04.2014

CARGO COORDINATOR

NGQURA CONTAINER TERMINAL
10.2010 - 09.2017

CARGO COORDINATOR COURSE - SHIPPING & LOGISTICS CERTIFICATE

SHOOL OF PORT OPERATIONS
05.2010 - 09.2010

Certificate of Higher Education - COMPUTER STUDIES

CAPE COMPUTER SCHOOL
01.2009 - 06.2009

TEAM LEADER

KHANGELA HYGIENE CLEANING INDUSRY
01.2008 - 01.2010

Certificate of Higher Education - N3 BUSINESS STUDIES

IQHAYIYA TECHINCAL COLLEGE
01.1997 - 06.1997

Certificate of Higher Education - MATRIC

EMVUMELWANO HIGH SCHOOL
01.1995 - 12.1995

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Noloyiso Princess Ndleleni