Nolo Mampane
VIP ACCOUNT MANAGER
Sandton
Summary
Dedicated VIP Account Manager with a proven track record of cultivating strong client relationships and driving business growth. Seeking a challenging role to leverage exceptional customer service skills, strategic marketing insights, and a passion for innovation to deliver exceptional results. Firm believer in the power of personalized service and creative marketing, thriving on the challenge of exceeding expectations and building strong bonds with high-net-worth casino patrons.
Overview
11
11
years of professional experience
Work History
VIP ACCOUNT MANAGER
MEDIA CATZ
07.2024 - Current
- Providing personalized service tailored to VIP individual needs and preferences.
- Through effective communication (email, chat & phone), I develop and execute targeted campaigns to engage VIP customers and promote relevant products, services, and promotions.
- I also maintain regular email communication, providing updates, offers, and personalized recommendations.
- By actively seeking customer feedback and addressing concerns promptly, I strive to continuously improve the VIP experience.
- Additionally, I resolve issues, analyze customer data, review payments and collaborate with team members to deliver comprehensive and coordinated VIP services.
CUSTOMER SUPPORT AGENT
MEDIA CATZ
03.2020 - 06.2024
- Responsible for promptly and effectively addressing customer inquiries regarding account information, game rules, deposits, withdrawals, and bonuses.
- I also troubleshoot technical problems and resolve customer complaints in a timely and professional manner.
- Additionally, I offer guidance and assistance to customers on navigating the casino platform and understanding game rules.
- To promote responsible gaming, I educate customers about safe gambling practices.
- I accurately record customer interactions and information in the CRM system and ensure compliance with all relevant gaming regulations and company policies.
- By providing excellent customer service and support, I contributed to the overall satisfaction and loyalty of the player base.
Education
Certificate - Fundamentals of Digital Marketing
Google Academy
Certificate - Introduction to HTML and CSS
Alison
Skills
CRM management
Timeline
VIP ACCOUNT MANAGER
MEDIA CATZ
07.2024 - Current
CUSTOMER SUPPORT AGENT
MEDIA CATZ
03.2020 - 06.2024
Certificate - Introduction to HTML and CSS
Alison
Certificate - Fundamentals of Digital Marketing
Google Academy
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