Nolizo Ntlamba

■ Responsible for supporting the Organisation Development team and preparing relevant project documents.

■ Supporting OD practitioners, maintaining office-management duties, making travel arrangements, procurement, handling calendar events, organising reports and filing, answering phone calls, setting up meetings.

■ Handled incoming and outgoing correspondence to promote smooth communication

■ Coordinate communications with Directors to keep informed on critical matters

■ Facilitated achievement of meeting objectives by promptly distributing minutes and outcomes

■ Received, sorted and directed incoming mail to maintain good communication channels

■ Assisting OD Practitioners in assembling and organising facts, data and preparing PowerPoint presentations for meetings, briefings and reports

■ Performing ad hoc duties/Task

SALARIES DEPARTMENT

■ Updating banking details on PERSAL for employees on request

■ Calculate and pay leave gratuities PERSAL & BAS

■ Payment of exams and assessment project

■ Calculate and pay fuel claims and S&T allowance on PERSAL

■ Pay salary Arrear on PERSAL

■ Record, organise, store, capture and retrieve correspondence and data

■ Update registers and statistics

■ Handle routine enquiries

■ Analysing data for accuracy before inputting into the system

■ Answering phones and performing clerical office functions to address queries, concerns and issues, escalating complaints to management

■ Created and maintained company records and used software to review and monitor data

■ Placed outbound collections calls daily to account holders

■ Spoke to customers in multiple languages to resolve problems and answer questions

■ Developed excellent working knowledge of industry trends and improvements in processes

■ Resolved customer queries and problems using effective communication and providing step-by-step solutions

■ Managed complaints with calm, clear communication and problem-solving

■ Demonstrated consistent hard work and dedication to achieve results and improve operations

■ Created repayment plans based on account holders' financial status and repayment abilities

■ Recovered lost revenue by persistently contacting customers with past due accounts

■ Interviewed customers to determine reasons for delinquency, source of income and the next pay date to build solutions for financial issues

■ Met demands of busy collections group by performing high volume of daily calls

■ Documented discssions and actions in customer accounts and collections database

■ Followed up with customers, leveraging empathetic and transparent communication to offer top-quality assistance.

■ Evaluate competency and skills

■ Drafted and uploaded detailed job descriptions for open positions

■ Prepared interview questions for candidates based on past expertise, job opening requirements and questions relating to positions

■ Kept candidate database up to date with relevant information, contact details and experience for later job openings

■ Reviewed all submitted CVs, shortlisting based on job requirements and hiring manager specifications

■ Attended interviews with recruitment managers to take notes and ask questions when required.

• Supported HR team with the creation of comprehensive onboarding materials, improving employee retention rates.