Microsoft Office (Word, Excel, Power Point &Outlook
Hi, I’m
Nolithando Esther Gumede
Administrative Assistant And Bookkeeping
Germiston
Summary
Personable and organized professional with natural aptitude for streamlining administrative processes and enhancing workplace efficiency. Possesses understanding of office management principles and proficiency in using office software to maintain records and schedule appointments. Committed to contributing to smooth operation of workplace and fostering productive environment.
Overview
7
years of professional experience
4
Languages
Work History
Gwasa Electrical
Administrator and Bookkeeper
01.2025 - Current
Job overview
- Ensured accurate and timely delivery of electrical services by managing and processing client orders, improving operational efficiency and customer satisfaction.
- Scheduled jobs and appointments, coordinating effectively with internal teams and external clients to optimize resource allocation and minimize delays.
- Maintained accurate financial records, including invoice recording and transaction allocation, supporting financial audits and reporting accuracy.
- Managed accounts in line with financial regulations, ensuring compliance and reducing the risk of discrepancies or penalties.
- Delivered exceptional customer service by promptly responding to client phone and email inquiries, contributing to increased client retention by 60%.
- Promoted seamless collaboration by maintaining clear and consistent communication with stakeholders, supporting project success.
- Performed general administrative functions data entry, document filing, and office management to ensure a well organized and efficient work environment.
University of the Free State
SRC Academic
01.2021 - 01.2022
Job overview
- Facilitated effective student representation by assisting in the coordination and administration of student structures at institutional and national levels.
- Supported students with administrative processes, including NSFAS and accommodation applications, improving access to funding and housing by 70% plus through timely follow ups.
- Contributed to education policy by participating in the development and implementation of institutional and national higher education strategies, enhancing student engagement and support.
- Improved academic outcomes by organizing assessment data and diagnostics to develop targeted intervention strategies for students facing academic challenges.
- Fostered a positive learning environment through the implementation of behavior management interventions, promoting student discipline and academic success.
- Strengthened student success efforts by researching and proposing new support initiatives, contributing to continuous improvement in student services.
Nqobile Combined School
Educator Assistant
11.2020 - 03.2021
Job overview
- Supported effective lesson delivery by assisting in the preparation of lesson plans, setting up materials, and performing administrative duties, ensuring smooth classroom operations.
- Promoted a positive and inclusive learning environment by managing challenging student behavior and reinforcing positive conduct in collaboration with the lead teacher.
- Monitored and documented individual learner progress, helping maintain accurate records to support academic planning and intervention strategies.
- Delivered individual tutoring and academic support outside of school hours, helping students strengthen their understanding of course material and improve performance by 80%.
- Contributed to curriculum development by assisting in the creation and alignment of teaching materials with educational standards and learning objectives.
MM Direct Marketing
Marketing Agent
02.2019 - 10.2019
Job overview
- Promoted various insurance products through personalized marketing strategies, improving product visibility and customer acquisition.
- Developed clear and strategic creative briefs for internal teams and external agencies, ensuring consistent and effective brand messaging.
- Increased event attendance by leading community driven promotional campaigns and building partnerships with local organizations.
- Enhanced customer engagement and retention through targeted email marketing campaigns and interactive virtual events.
- Managed full trade show operations, including booth design, logistics, and promotional activities, increasing brand exposure and lead generation.
- Maintained and strengthened brand reputation through effective public relations, promptly resolving customer concerns and managing feedback and increased sales with 20%
Education
University of The Free StateBloemfontein, South Africa
Bachelor of Administration from Public Administration
04-2025
University of The Free StateBloemfontein, South Africa
Higher Certificate from Economics and Management Science
11-2021
Maluti TVET CollegeQwaqwa
N4 - N6 from Financial Management
11-2017
Skills
Office administration and management
Telephone and reception skills
Data entry
Scheduling and calendar management
Handling confidential information
Employee relations support
Timesheet processing
Verbal and written communication
Software
Pastel
Tradify
Quickbooks
Timeline
Administrator and Bookkeeper
Gwasa Electrical
01.2025 - Current
SRC Academic
University of the Free State
01.2021 - 01.2022
Educator Assistant
Nqobile Combined School
11.2020 - 03.2021
Marketing Agent
MM Direct Marketing
02.2019 - 10.2019
University of The Free State
Bachelor of Administration from Public Administration
University of The Free State
Higher Certificate from Economics and Management Science
Maluti TVET College
N4 - N6 from Financial Management
Languages
Isizulu
English
Sesotho
Xhosa
References
P. Mathebula, Principal, 071 408 5644, Nqobile Combined School
Gontse Choane, Student Governance Coordinator,0832611306