Nolitha Mfeketo
Customer Relations Expert
Cape Town
Summary
An experienced customer-oriented individual with a strong work ethic and interpersonal skills. Offering honed skills in customer relations, quality assurance, associate support, and development through coaching and training.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
STUDENT SUPPORT ASSOCIATE
HYPERIONDEV
1 2023 - Current
- Providing comprehensive assistance to over 15 students, ensuring exceptional customer service, addressing inquiries, and resolving issues related to courses and technical aspects
- Additionally, tracked student progress, offered academic advising, managed administrative tasks, and collaborated with colleagues to create supportive learning environment.
RESOLUTION SPECIALIST
LUNO PTY SA
01.2022 - 01.2023
- Initiated coaching groups to support new hires on the production floor, closing knowledge gaps and improving overall metrics
- Worked well both independently and on a team to solve problems and increase engagement
- Provided training to new hires and focus group training to existing agents.
SENIOR CUSTOMER SUCCESS ASSOCIATE
AMAZON DEVELOPMENT CENTRE
01.2018 - 01.2022
- As a leadership team member, provided support and coaching and assisted internal agents on live contacts as a subject matter specialist
- Also initiated coaching groups to support new hires and close knowledge gaps for improved metrics.
Education
BCOM IN INNOVATION AND TECHNOLOGY - Finance Digital Technology Marketing And Sales
AFDA
02.2020 - 04.2024
Post Graduate Diploma in Innovation -
AFDA
01.2024 - Current
Skills
Subject matter expert on escalated products
undefinedLanguages
English
Isiixhosa
References
References available upon request
Timeline
Post Graduate Diploma in Innovation -
AFDA
01.2024 - Current
RESOLUTION SPECIALIST
LUNO PTY SA
01.2022 - 01.2023
BCOM IN INNOVATION AND TECHNOLOGY - Finance Digital Technology Marketing And Sales
AFDA
02.2020 - 04.2024
SENIOR CUSTOMER SUCCESS ASSOCIATE
AMAZON DEVELOPMENT CENTRE
01.2018 - 01.2022
STUDENT SUPPORT ASSOCIATE
HYPERIONDEV
1 2023 - Current
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