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Associate Principal Engineer

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I have extensive and unique’ experience across multiple business units and industries. My work history and acumen are substantial and diverse to ultimately facilitate final resolutions; where the balance between commercial objectives, community expectations and customer satisfaction is always at every forethought of work application.

I specialise in escalated complaint case management, involving, but not limited to; investigations, customer experience, responding to external agencies, stakeholder engagement, representative in small claims tribunals, preparation of high-level correspondence, management and compliance.

My most tenured experience at a Senior level within the Australian Postal Corporation as the nation’s largest logistical footprint, has developed my niche skills that are transferable and beneficial to a multiple range of role capacities and alternate organizations.

My career combines 3 years of corporate analytics with 5+ years as a music librarian. This unique blend has strengthened my data analysis, project management, and organizational skills across diverse environments. I excel at solving complex problems, adapting quickly to change, and leading cross-functional teams.
Now, I'm seeking a challenging role in a large company where I can leverage both my analytical expertise and operational management skills. My distinctive background enables me to bring innovative solutions and a fresh perspective to organizational challenges.
I'm eager to apply my varied skill set in a forward-thinking organization, where I can make a significant impact while continuing my professional growth. With proven success in both analysis and management, I'm confident in my ability to add value in a dynamic corporate setting.


Dynamic and results-driven Customer Service Representative Lead with extensive experience in high-volume, fast-paced environments, including call center operations. Proven expertise in handling escalated calls, resolving complex customer issues, and serving as a Subject Matter Expert (SME) for team members. Adept at navigating multiple systems, delivering first-call resolutions, and fostering customer satisfaction. Committed to exceeding performance metrics and driving positive health outcomes by connecting customers with the care, resources, and support they need.
Professional with solid background in customer service, ready for leadership role. Proven track record in managing teams and driving customer satisfaction. Reliable team player who adapts to changing needs and focuses on achieving results. Strong communication and conflict resolution skills with personable and approachable demeanor.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Seasoned IT Professional with expertise in Salesforce administration and a strong command of coding and system analysis.
As a Subject Matter Expert, excels in pinpointing and resolving intricate issues, utilizing a comprehensive understanding of various programming languages to enhance CRM operations.
Skilled in developing clear, user-friendly documentation and dedicated to mentoring new hires, ensures effective knowledge transfer and system proficiency.
Adept communication skills fortify technical prowess, guaranteeing detailed guidance and steadfast support solutions.

Nolitha Mfeketo

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STUDENT SUPPORT ASSOCIATE

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BCOM IN INNOVATION AND TECHNOLOGY - Finance Digital Technology Marketing And Sales

Post Graduate Diploma in Innovation -

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Post Graduate Diploma in Innovation -

RESOLUTION SPECIALIST

BCOM IN INNOVATION AND TECHNOLOGY - Finance Digital Technology Marketing And Sales

SENIOR CUSTOMER SUCCESS ASSOCIATE

STUDENT SUPPORT ASSOCIATE

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