Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nolitha Hopkins

City of Johannesburg

Summary

Recently graduated from the University of Johannesburg with a diploma in Logistics, Materials, and Supply Chain Management, I have honed my expertise in customer relationship management through impactful roles in the sales and hospitality sectors. At Luminello, Inc., our focus was on delivering customized product demonstrations to meet the specific needs of clients, ensuring their satisfaction regardless of the outcome of the sale. While collaborating at STR Partners LLC, our efforts in lead generation and sales strategies led to improved customer engagement and satisfaction. With a background in hotel and catering management and a strong commitment to fostering a culture of continuous improvement, I have empowered our team to cultivate long-lasting customer relationships and drive organizational success.

Overview

8
8
years of professional experience

Work History

Customer Sales Representative

Luminello, Inc.
10.2022 - 05.2024
  • Presenting product demonstration
  • Meeting customer needs while obtaining orders from existing or potential sales outlets
  • Ensure that the customer is satisfied and adequately taken care of, purchase or not
  • Establishing new relationships with the employer
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Providing high-quality support and ensuring a seamless onboarding experience for healthcare professionals in real time with any questions, concerns or technical difficulties

Customer Sales Representative

STR Partners LLC
10.2021 - 04.2024
  • Lead Generating
  • Cold calling
  • Appointment setting
  • Email marketing
  • Pre & post appointment calls
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Hotel reservations agent

Tyme Global
11.2021 - 12.2022
  • Customer service
  • Make reservations
  • Make callbacks to guests with special offers
  • Compare prices and rates for potential rates
  • Provide quality customer service
  • Introduced customers to resort amenities with pleasant and helpful demeanor
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate

Digital Marketer

Nu Skin
04.2020 - 11.2022
  • Managed marketing campaigns to cultivate brand awareness and drive website traffic
  • Administered marketing calendar and posted new content to coincide with new product and service releases
  • Drove cross-functional collaboration with a focus on quality service delivery
  • Successfully launched offline and online consumer targeting and marketing strategies

Customer Service Representative

THE STINGRAY GROUP, INC.
06.2022 - 10.2022
  • Answering phone calls and emails
  • Responding to customer questions and complaints
  • Walking customers through basic troubleshooting or setup processes
  • Selling products and services to clients and processing payments
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Bartender

TIME SQUARE CASINO
01.2016 - 03.2021
  • At the Sun Arena for big shows such as Ultimate Fighting Championship
  • Server at conferences & Gala dinners
  • Hostess for private parties
  • Crafted special drink and cocktail menu items for seasonal offerings
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors

Education

Special Educational Needs

International Open Academy

Diploma - Logistics, Materials, and Supply Chain Management

University of Johannesburg
01.2024

Certificate - Hotel & Catering Management

International Open Academy
01.2022

Certificate - English Language and Literature/Letters

International Open Academy
11.2021

Certificate - Accounting & Bookkeeping

International Open Academy
01.2021

Skills

  • Customer Support
  • Customer Service Representatives
  • Technical Support
  • Market awareness
  • Company policies
  • Complaint resolution

Languages

German
Beginner (A1)
Polish
Beginner (A1)

Timeline

Customer Sales Representative

Luminello, Inc.
10.2022 - 05.2024

Customer Service Representative

THE STINGRAY GROUP, INC.
06.2022 - 10.2022

Hotel reservations agent

Tyme Global
11.2021 - 12.2022

Customer Sales Representative

STR Partners LLC
10.2021 - 04.2024

Digital Marketer

Nu Skin
04.2020 - 11.2022

Bartender

TIME SQUARE CASINO
01.2016 - 03.2021

Diploma - Logistics, Materials, and Supply Chain Management

University of Johannesburg

Certificate - Hotel & Catering Management

International Open Academy

Certificate - English Language and Literature/Letters

International Open Academy

Certificate - Accounting & Bookkeeping

International Open Academy

Special Educational Needs

International Open Academy
Nolitha Hopkins