Nolindo Isabel Matukane

0122

Summary

Proven customer service expert from Burger King South Africa, adept in cash management and fostering customer loyalty. Excelled in high-pressure environments, enhancing dining experiences at Rhapsody's by efficiently managing staff and increasing satisfaction. Skilled in CRM and maintaining patience, consistently exceeding service goals. Achieved notable customer retention through exceptional service quality.

Overview

years of professional experience

Work History

Customer Service Cashier

Burger King South Africa

01.2023 - Current

Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Processed customer orders and accurately handled payment transactions.
Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Met customer service goals and exceeded customer expectations.
Counted money in drawers at beginning and end of each shift.
Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Waitress Supervisor

Rhapsody's

11.2017 - 03.2020

Managed table turnover rate effectively allowing for more guests served per shift.
Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.

Education

Bachelor of Arts - Bachelor of Arts in Criminology

University of South Africa , Pretoria, South Africa

09-2024

High School Diploma -

Mtimandze Secondary School , Mpumalanga

12-2013

Skills

Customer service
Customer satisfaction
Reliability and punctuality
Patience and composure
Cash register operation

Cash management
Product knowledge
Customer focus
Customer inquiries
Inventory management

Timeline

Customer Service Cashier - Burger King South Africa

01.2023 - Current

Waitress Supervisor - Rhapsody's

11.2017 - 03.2020

University of South Africa - Bachelor of Arts, Bachelor of Arts in Criminology

Mtimandze Secondary School - High School Diploma,