- Learning
- Some sports
- Reading
- Do It Yourself exercises
- Documentaries
NOLIHLE SITSHEKE
CAPE TOWN
Summary
Motivated professional demonstrating strengths in client engagement and service excellence. Adapts to changing demands through a solution-oriented approach and effective communication. Eager to contribute to team success by leveraging strong interpersonal skills and a commitment to client satisfaction.
Overview
11
11
years of professional experience
Work History
CLIENT LIAISON OFFICER
STANDARD BANK
CAPE TOWN
09.2022 - Current
- Welcome clients into the branch, identify their needs, record client information accurately, and direct them to the appropriate banker, department, or service area.
- Monitor the reception area and banking hall, intervene with unhappy or irate clients where required, and support a professional and positive client experience.
- Facilitate the resolution of client service requests, including matters relating to card collections, PIN issues, EAP limits, beneficiaries, and general banking enquiries.
- Identify migration and cross-sell opportunities during client engagements, and ensure all leads are logged correctly in the presence of the client.
- Record and update history notes and service requests accurately to support effective query resolution, and maintain a reliable client database.
- Maintain branch presentation standards, promotional displays, information pamphlets, stationery requirements, and relevant security document handovers in line with branch procedures.
CASH CONSULTANT
STANDARD BANK
CAPE TOWN
09.2015 - 09.2022
- Assisting walk-in customers with any cash-related matters, such as teller operations, ATM transactions, and other related services.
- Forming an accurate assessment of customer demands and acting accordingly to deliver what matters to the customer within the bank's financial offerings.
- Managing bulk cash transactions and ATM operations, ensuring compliance with bank policies and procedures.
- Understanding legal aspects regarding cash handling, and being familiar with the functions of other departments within the branch.
- Demonstrating strong communication skills, analytical and information examination skills, and a practical, solution-focused approach.
- Maintaining high standards of service and adhering to procedures, with a commitment to upholding customer satisfaction, and the bank's financial integrity.
Education
NQF Level 5 - HIGHER CERTIFICATE IN BANKING
CORNERSTONE PERFORMANCE SOLUTIONS
CAPE TOWN01-2025
MATRIC -
SIZIMISELE TECHNICAL HIGH
CAPE TOWN01-2007
Skills
- Client relationship management
- Customer service
- Cash handling
- Compliance adherence
- Problem resolution
- Banking software
- Transaction processing
- Data accuracy
- Client engagement
- Cross-selling strategies
- Critical thinking
- Team collaboration
- Solution-oriented approach
- Communication skills
- Problem-solving
- Willingness to learn
- Calm under pressure
- Active listening
- Customer focused
- Deadline management
Interests
Timeline
CLIENT LIAISON OFFICER
STANDARD BANK
09.2022 - Current
CASH CONSULTANT
STANDARD BANK
09.2015 - 09.2022
NQF Level 5 - HIGHER CERTIFICATE IN BANKING
CORNERSTONE PERFORMANCE SOLUTIONS
MATRIC -
SIZIMISELE TECHNICAL HIGH