Working in a public environment interaction with people everyday
Nokwazi Mhlongo
Estate Agent
Durban
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized Job Title with extensive knowledge of Type property sales and mortgage coordination. Successful at closing deals with accuracy and speed. Trained in Software use with expertise in local markets.
Overview
24
24
years of professional experience
6
6
years of post-secondary education
Work History
Real Estate Agent
Property Professor
Durban
06.2023 - Current
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Developed targeted marketing campaigns for luxury properties, attracting qualified buyers and securing high-value transactions.
- Reviewed and executed confidential documents, contracts and disclosures.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Advertised client properties through websites, social media, and real estate guides.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
Caregiver, Special Needs
Tafta Old Age Home
Durban
03.2020 - 05.2023
- Offered support to assist with supervising special needs individuals in home.
- Scheduled daily and weekly care hours for client caseload.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded status and duties completed in logbooks for management.
- Prepared meals and snacks to provide proper nutrition and hydration.
- Encouraged overall wellness through engaging exercise routines tailored to each client''s abilities and interests.
- Provided emotional support to enhance well-being and coping skills.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Maintained clean and safe environment to prevent accidents and promote health.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Maintained confidentiality and privacy to protect individual's rights and well-being.
- Assisted with daily living activities, running errands, and household chores.
Waitress Supervisor
Kudta
Durban
01.2016 - 03.2020
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Administrator
BP Petroleum
Durban
09.2013 - 12.2015
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Generated reports to suggest corrective actions and process improvements.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
- Entered and maintained departmental records in company database.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Created and managed project plans, timelines and budgets.
- Collected, arranged, and input information into database system.
- Collected, validated, and distributed information to employees.
- Maintained database systems to track and analyze operational data.
- Coordinated with human resources department to handle payroll and personnel databases.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
Ordinary Seaman
SAS Saldanah
Cape Town
07.2011 - 08.2013
- Ensured vessel cleanliness and hygiene by participating in daily cleaning routines, including sweeping, mopping, and scrubbing decks.
- Kept shipboard firefighting and lifesaving equipment properly maintained for use in emergency situations.
- Followed and helped enforce safety regulations for different ship equipment, systems and work areas.
- Performed deck maintenance and upkeep and reported abnormalities.
Insurance Agent
Discovery Health Insurance
Durban
01.2006 - 06.2011
- Analyzed customer needs to provide customized insurance solutions.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Investigated and processed claims swiftly to keep customers satisfied.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
- Calculated premiums and established payment methods for sales.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Maintained high standards of customer service by building relationships with clients.
- Created detailed reports for management to track performance and sales.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Researched and identified potential new markets.
- Conducted research and identified market trends to develop better strategies for sales.
- Developed and implemented promotional strategies to increase customer base.
- Educated clients on insurance policies and procedures.
- Analyzed risk factors to recommend appropriate coverage levels.
- Built strong relationships with clients through consistent communication and excellent customer service.
Sales Supervisor
Total Sports
Richards Bay
01.2000 - 12.2005
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Mentored junior staff members, fostering professional development and career progression within the organization.
- Developed and enforced policies and procedures for compliance with company policies.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Monitored daily sales performance and provided feedback to each team member.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Trained team members in successful strategies to meet operational and sales targets.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Managed budgets effectively while maintaining proper inventory levels throughout the year ensuring optimal profitability without compromising service quality.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Checked store merchandise regularly for proper display and replenishment.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed and implemented strategies to increase sales and improve customer service.
Education
Diploma In Adult Care - Adult Health Care
Harley J Associates Ltd
London UK 01.2021 - 04.2022
Matric - Computer Science And Programming
Phoenix Secondary
Phoenix Durban South Africa 01.1995 - 12.1999
Readiness Program - Energy Industry
Petrol Connect Academy
Durban 10.2020 - 10.2020
Skills
Interior Staging
undefinedInterests
Timeline
Real Estate Agent
Property Professor
06.2023 - Current
Diploma In Adult Care - Adult Health Care
Harley J Associates Ltd
01.2021 - 04.2022
Readiness Program - Energy Industry
Petrol Connect Academy
10.2020 - 10.2020
Caregiver, Special Needs
Tafta Old Age Home
03.2020 - 05.2023
Waitress Supervisor
Kudta
01.2016 - 03.2020
Administrator
BP Petroleum
09.2013 - 12.2015
Ordinary Seaman
SAS Saldanah
07.2011 - 08.2013
Insurance Agent
Discovery Health Insurance
01.2006 - 06.2011
Sales Supervisor
Total Sports
01.2000 - 12.2005
Matric - Computer Science And Programming
Phoenix Secondary
01.1995 - 12.1999
Languages
English
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