Nokwazi Mdima
Office Administrator
Johannesburg,GP
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Experienced with handling customer inquiries and resolving issues promptly. Utilizes effective communication and active listening to enhance customer satisfaction. Knowledge of customer relationship management and conflict resolution techniques.
Overview
12
12
years of professional experience
2021
2021
years of post-secondary education
Work History
Customer Service Agent (SASSA)
Ison Experiences
01.2021 - Current
- Answering inbound calls timeously.
- Being always professional and polite.
- Listening attentively to customer queries.
- Responding to customer queries accurately.
- Ensure that quality standards are met.
- Familiarize oneself with products and procedures.
- Providing relevant information to ensure First Call Resolution.
- Effectively resolve queries.
- Escalating faults that cannot be concluded on first contact.
- Ensuring that customer details are captured accurately.
- Perform any adhoc tasks as and when required
Secretary/PA to CEO/Head of School
Wits University - School of Oral Health Sciences
01.2020 - 02.2020
- Answering the phone, taking messages, and assisting where needed
- Arrange/Making appointments and send meeting requests
- Attend and assist walk-in visitors and staff in the office of CEO/HOS
- Attending to meeting or appointment requests via email, telephone and walk-in
- Management of Documents by recording in & out documents in the CEOs office
- Making copies and scanning documents
- Typing of documents
- Taking minutes of the Senior Executive committee meeting
- Filling of office documents including SEC documents (attendance register, agenda, minutes)
- Booking transport for CEO/HOS trips
- Reason for leaving: Temporary Contract Expired
Receptionist/switchboard control
Constellation Financial Services
12.2016 - 05.2018
- Answering the switchboard
- Direct calls as appropriate and take adequate messages when required
- Greet, assist and/or direct clients, visitors and the general public
- Maintain the general filing system and file all correspondence
- Prepare mail of policy documents and send them out to clients once a week
- Sending of emails to clients of policy documents daily
- Respond to public inquiries
- I was appointed to take over reception duties combined with the sales administration duties
- Reason for leaving: Resigned
Sales Administrator
Constellation Financial Services
03.2016 - 05.2018
- Coordination of sales done daily
- Combining weekly statistics as well as monthly statistics
- Ensure all dealer task payments are loaded and sent to debt collection agencies
- Contact clients for unpaid administration fees
- Load feedback to BIAS system
- Capture clients on to BIAS system
Outbound Commercial Sales Consultant
Constellation Financial Services
08.2015 - 03.2016
- Monthly target of R15 000
- Take outbound customer calls to promote and sell a product or services of the company
- Create, maintain, and update database of customers with complete information and emails.
- Consolidate existing customer base while building new customer base.
- Record outbound call history and customers response in detail.
- Ensure customer follow-up all the time.
- Reason for leaving: Resigned
Call Centre agent/ Ground breaker
Love Life
01.2014 - 12.2014
- Extend Love Life's reach locally by providing face-to-face interaction with young people to positively affect behavior change.
- Reach young people in under-served communities and offer the love Lifestyle package.
- Answering inquiries by clarifying desired information; researching, locating, and providing information.
- Updates job knowledge by participating in educational opportunities.
- Conducting solution focused telephonic counselling
- Reason for leaving: Contract Expired
Education
High School - Mathematical Literacy, English, IsiZulu, Life Orientation, Geography, Accounting, Business Studies
Forest High School
Tourism N4 - undefined
Central Johannesburg College
01.2012 - 01.2013
Computer Literacy Programme - undefined
University of Johannesburg
Public Administration - undefined
UNISA
06.2016 - Current
Skills
Client support
Call control
Decision-making
Information verification
Time management
Active listening
Problem resolution
Typing speed
Inbound customer service
Team collaboration
Customer focus
Verbal and written communication
Phone etiquette
Multitasking and organization
Interests
Learning new things and equipping myself with knowledge through reading and research
Further Training
- University of Johannesburg, Computer Literacy Programme, 2012
- UNISA, Public Administration, First year 2016 June - level 2, suspended studies due to funds
Personal Information
- ID Number: 9203131182082
- Citizenship: South African
- Date of Birth: 03/13/92
- Gender: Female
Timeline
Customer Service Agent (SASSA)
Ison Experiences
01.2021 - Current
Secretary/PA to CEO/Head of School
Wits University - School of Oral Health Sciences
01.2020 - 02.2020
Receptionist/switchboard control
Constellation Financial Services
12.2016 - 05.2018
Public Administration - undefined
UNISA
06.2016 - Current
Sales Administrator
Constellation Financial Services
03.2016 - 05.2018
Outbound Commercial Sales Consultant
Constellation Financial Services
08.2015 - 03.2016
Call Centre agent/ Ground breaker
Love Life
01.2014 - 12.2014
Tourism N4 - undefined
Central Johannesburg College
01.2012 - 01.2013
Computer Literacy Programme - undefined
University of Johannesburg
High School - Mathematical Literacy, English, IsiZulu, Life Orientation, Geography, Accounting, Business Studies
Forest High School