Summary
Overview
Work History
Education
Skills
References
Timeline
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Nokwanda Ivy Nzama

Nokwanda Ivy Nzama

eThekwini,KwaZulu Natal, South Africa

Summary

As a dedicated professional in the field of Psychology, I excel in elevating service delivery through the strategic use of research and data-driven insights. My proficiency in dissecting a wide range of information sources—including labor information systems, official statistics, and evaluative reports on program effectiveness—sets me apart. This meticulous methodology allows me to accurately identify the distinct needs and obstacles faced by our clients. By doing so, I ensure that our solutions are not only impactful but also customised to secure the most favorable results.

Overview

9
9
years of professional experience

Work History

Employment Services Practitioner Intern

Department of Employment and Labour
Estcourt, South africa
03.2022 - 03.2024
  • Analysed labor market trends by leveraging data on unemployment and job vacancies, providing strategic insights into challenges for job seekers.
  • Utilised labor market information systems to identify in-demand skills and job opportunities, enhancing knowledge of training requirements.
  • Conducted in-depth research on program effectiveness, utilizing data collection, surveys, and client interviews to measure service impact.
  • Marketed Public Employment Services (PES) to both private and public sectors, increasing service visibility and engagement.
  • Networked with key stakeholders to secure job placement opportunities, fostering strong professional relationships.
  • Assessed employability needs of job seekers, ensuring tailored service provision for enhanced work readiness.
  • Sourced, registered, and matched job opportunities with candidates according to Standard Operating Procedures (SOP).
  • Facilitated recruitment and selection by leveraging the Employment Services of South Africa (ESSA) Database to identify qualified candidates.
  • Coordinated candidate briefings for available positions, ensuring clear communication of job requirements.
  • Referred candidates to employment counselors for comprehensive assessments, aligning them with suitable work and learning opportunities.
  • Registered unemployed individuals, contributing to an organised and accessible job seeker database.
  • Provided job hunting support and guidance to work seekers, enhancing their employment prospects.
  • Executed all administrative tasks for Public Employment Services, maintaining operational excellence.
  • Captured candidate information on the ESSA Database, ensuring a streamlined and updated candidate tracking system.
  • Conducted community outreach programs, extending service reach and support to work seekers.
  • Reasons for leaving : End of contract

Customer Service Call agent

CCI Agency - Umhlanga Rocks
Durban , South africa
08.2019 - 08.2020
  • Managed high-volume inbound calls, ensuring efficient documentation both manually and electronically.
  • Provided exceptional customer support to U.S. clients for payments of TV, internet, and phone services.
  • Expertly navigated customer inquiries regarding original television content.
  • Conducted meticulous file retrieval to support customer service operations.
  • Streamlined billing processes by dispatching telephone bills through email.
  • Executed proactive follow-up calls to confirm customer receipt of monthly billing communications.
  • Facilitated client relations by faxing and photocopying invoices upon request.
  • Enhanced data integrity through precise data entry and capturing activities.


  • Reasons for leaving: End of contract

Administration assistance

Thabo and Thula cc
Durban , South africa
01.2015 - 01.2019
  • Proficient in data entry and management, ensuring accuracy and efficiency.
  • Skilled in the preparation and submission of critical business documents.
  • Responsible for the issuance and payment tracking of invoices to suppliers.
  • Expert in coordinating travel arrangements for attendees of tender briefings.
  • Effective in fleet management, including the allocation of company vehicles.
  • Proactive in the procurement of essential materials for tender-related tasks.
  • Distribute office supplies to staff, maintaining optimal stock levels.
  • Adept at recording meeting minutes and managing communication of meeting schedules.
  • Diligent in maintaining both electronic and manual filing systems for document retrieval.
  • Ensure daily adherence to sign-in protocols with meticulous register management.
  • Coordinate maintenance and service bookings for company vehicles with trusted vendors.
  • Facilitate the execution of new employee contracts, guaranteeing proper onboarding.


  • Reasons for leaving: End of contract

Education

Bachelor of Arts - Psychology

Pearson Institute of Higher Education
Umhlanga Ridge on Boulevard, Durban
11.2020

High School - Grade 12

Lenarea Secondary School
Durban
12.2009

Skills

  • Demonstrated strong quantitative research skills through the collection of numerical data, such as statistics on job placements and unemployment levels
  • Applied data-driven insights to enhance decision-making
  • Facilitated impactful qualitative research by gathering in-depth information through interview focus groups, observations and workshops
  • Ensured precision and accuracy in all tasks
  • Developed strong communication abilities through various roles
  • Coordinated multiple projects ensuring timely completion
  • Developed strong customer service skills through regular client interactions
  • Demonstrated strong problem-solving skills in various job roles

References

  • Thabile Shabane: Department of Employment and labour- Former Senior Employment Services Practitioner, Estcourt, (073) 005 5854
  • Jabulile Fakazi: Department of Employment and labour- Deputy Director LCO, Estcourt, (082) 772 2821
  • Lindokuhle Gcwensa: CCI Agency- Team Leader, (065) 976 7474
  • Thabo Ndaba, Thabo and Thula cc: Manager, (073) 459 2693

Timeline

Employment Services Practitioner Intern

Department of Employment and Labour
03.2022 - 03.2024

Customer Service Call agent

CCI Agency - Umhlanga Rocks
08.2019 - 08.2020

Administration assistance

Thabo and Thula cc
01.2015 - 01.2019

Bachelor of Arts - Psychology

Pearson Institute of Higher Education

High School - Grade 12

Lenarea Secondary School

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Nokwanda Ivy Nzama