NOKWANDA COLLEEN MBATHA
PALM RIDGE
Summary
Experienced beauty professional demonstrating strengths in treatment delivery, customer service and retail support. Adapts to different client needs through careful consultation and skin assessment. Committed to providing attentive care, practical advice and high standards of service.
Overview
1
1
Language
13
13
years of professional experience
Work History
ELEMIS FACIALIST
ONE SPA WORLD (SILVER SHADOW)
01.2026 - 09.2026
- Advised clients on personalised Elemis treatments and products to enhance desired outcomes.
- Assisted reception staff by efficiently booking client appointments via telephone and in-person.
- Performed advanced Elemis Biotec facial treatments, utilising cutting-edge technology to enhance skin rejuvenation and client satisfaction.
ELEMIS BIOTEC FACIALIST
ONE SPA WORLD ( SILVER SHADOW)
06.2024 - 03.2025
- Performed tailored Biotec facial treatments addressing specific skin types and needs for optimal results.
- Tailored skincare regimens with clinical-grade products to enhance at-home skin health.
- Provided beauty services, including body scrubs and wraps, to promote client relaxation and improve skin health., including body scrubs and body wraps..
ELEMIS BIOTEC FACIALIST
ONE SPA WORLD ( SILVER ENDEAVOUR)
02.2024 - 03.2024
- Educated clients during seminars on personalised treatments and products to achieve desired outcomes.
- Delivered ELEMIS Biotec facial, body treatment, and massage services for onboard guests..
- Supported stock management by organising and replenishing inventory on shelves.
- Recommended products and provided tailored upselling advice to enhance client satisfaction.
ELEMIS BIOTEC FACIALIST
ONE SPA WORLD (SILVER WIND)
11.2023 - 02.2024
- Delivered Elemis Biotec facial, body treatments, and massage services to enhance client satisfaction.
- Boosted client appointments and retail sales by promoting spa treatments effectively.
- Studied new treatments and products to improve service delivery.
ELEMIS BIOTEC FACIALIST
ONE SPA WORLD ( SKY PRINCESS)
11.2022 - 08.2023
- Delivered professional facial and beauty services, supporting consistent guest satisfaction outcomes.
- Conducted personalised skincare consultations, tailoring recommendations to enhance client satisfaction with services and Elemis products.
- Organised pamper parties and seminars, creating engaging experiences to promote spa services and enhance guest relaxation.
ELEMIS BIOEC FACIALIST
ONE SPA WORLD (MAJESTIC PRINCESS)
02.2022 - 09.2022
- Administered advanced skincare treatments with technology-driven biotech machine, enhancing client satisfaction through personalised facials.
- Advised clients on treatments and products most suited to personal needs and desired outcomes.
- Worked as part of Aesthetic team to maintain exceptional clinic standards and promote business positively.
- Resolved customer complaints with professionalism for positive outcomes.
Beauty therapist
SINZINANI SPA
03.2018 - 01.2020
- Delivered a range of beauty services, including massage, facials, manicures, and pedicures, to enhance client satisfaction and well-being.
- Maintained hygienic and organised treatment rooms, cleaning between guests.
- Booked appointments and took payments at reception.
- Booked appointments and took payments at reception.
- Maintained hygienic and organised treatment rooms, cleaning between guests.
- Booked appointments and took payments at reception.
- Booked appointments and took payments at reception.
MASSAGE THERAPIST
ONE SPA WORLD ( CARNIVAL FASCINATION)
10.2016 - 07.2017
- Delivered therapeutic massages tailored to individual client needs, promoting relaxation and wellness.
- Cleaned and disinfected treatment areas, massage beds and equipment to maintain customer health and safety.
- Managed scheduling and appointments efficiently, maximising client satisfaction and operational productivity.
BEAUTY THERAPIST
LIFE DAY SPA ROSEBANK
07.2016 - 10.2016
- Executed beauty treatments such as massage, body scrubs, body wraps, facial treatments, manicures, and pedicures, enhancing client wellness and relaxation.
- Executed beauty treatments such as massage, body scrubs, body wraps, facial treatments, manicures, and pedicures, enhancing client wellness and relaxation..
- Communicated with clients between treatments to deliver consistent customer service.
- Coordinated appointment scheduling and processed payments efficiently at reception, contributing to smooth salon operations.
- Maintained hygienic and organised treatment rooms, cleaning between guests.
MASSAGE THERAPIST
ONE SPA WORLD (CARNIVAL VALOR)
05.2015 - 01.2016
- Delivered therapeutic massages tailored to individual client needs, promoting relaxation and wellness.
- Delivered customised massage treatments by assessing client needs and adjusting techniques to enhance client experience.
- Managed scheduling and appointments to optimise client satisfaction and support operational efficiency.
- Cleaned and disinfected treatment areas and equipment to ensure client health and safety standards.
JUNIOR BEAUTY THERAPIST
LIFE DAY SPA ROSEBANK
09.2014 - 01.2015
- Performed signature massage, manicure, pedicure, gel nail services, and facials.
- Assisted clients with beauty treatments as a junior beauty therapist.
- Applied high-quality products, including Lilian Terry, Optiphi, La Prairie, and Mama Mia, during client services.
BEAUTY THERAPIST
BEAUTY INTELLIGENCE WATERFALL (PTY) LTD MIDRAND
03.2014 - 07.2014
- performed massage services, facials, manicures, pedicures, gel nails, waxing, and tinting to enhance client satisfaction
- The products i worked with were Dermalogica, Nimue, QMS, Depileve and OPI.
- Provided beauty therapy services to clients under supervision.
Education
Higher National Diploma - SOMATOLOGY
HYDRO INTERNATIONAL COLLAGE
EDENVALE01-2013
Skills
- Skin analysis
- Treatment advisory
- Product recommendation
- Client consultation
- Retail selling
- Sales promotion
- Customer service excellence
- Time-management
- Decision making
- Composed in stressful situations
- Active listening
- Approachable demeanor
- Discreet and professional
Languages
English
Advanced
C1
References
Karina (manager)
Beauty Intelligence, Midrand
0781733784
karina@beautyintelligence.co.za
kim Daniella Franco(manager)
Life day spa, Rosebank
0114472255
info@lifedaysparsb.co.za
Dimitri (manager)
life day spa Rosebank
0114472255
info@lifedaysparsb.co.za
Tanya Dimas
Sinzinani spa Johannesburg
0743802177
manager@sinzinanispa.co.za
ONE SPA WORLD
London office: +442089095000
Miami office: +13052841400
Reine Kyapaomai (spa manager)
reine2010@gmail.com
Timeline
ELEMIS FACIALIST
ONE SPA WORLD (SILVER SHADOW)
01.2026 - 09.2026
ELEMIS BIOTEC FACIALIST
ONE SPA WORLD ( SILVER SHADOW)
06.2024 - 03.2025
ELEMIS BIOTEC FACIALIST
ONE SPA WORLD ( SILVER ENDEAVOUR)
02.2024 - 03.2024
ELEMIS BIOTEC FACIALIST
ONE SPA WORLD (SILVER WIND)
11.2023 - 02.2024
ELEMIS BIOTEC FACIALIST
ONE SPA WORLD ( SKY PRINCESS)
11.2022 - 08.2023
ELEMIS BIOEC FACIALIST
ONE SPA WORLD (MAJESTIC PRINCESS)
02.2022 - 09.2022
Beauty therapist
SINZINANI SPA
03.2018 - 01.2020
MASSAGE THERAPIST
ONE SPA WORLD ( CARNIVAL FASCINATION)
10.2016 - 07.2017
BEAUTY THERAPIST
LIFE DAY SPA ROSEBANK
07.2016 - 10.2016
MASSAGE THERAPIST
ONE SPA WORLD (CARNIVAL VALOR)
05.2015 - 01.2016
JUNIOR BEAUTY THERAPIST
LIFE DAY SPA ROSEBANK
09.2014 - 01.2015
BEAUTY THERAPIST
BEAUTY INTELLIGENCE WATERFALL (PTY) LTD MIDRAND
03.2014 - 07.2014
Higher National Diploma - SOMATOLOGY
HYDRO INTERNATIONAL COLLAGE